Program Manager, Boston Bikes
This is a provisional appointment.
Brief Job Description (essential functions of the job):
Boston Bikes is part of Mayor Menino’s vision for a vibrant and healthy city that benefits all its citizens. It seeks to make Boston a world-class bicycling city by creating safe and inviting conditions for all residents and visitors. Boston Bikes focuses on improvements in all five universal bike planning areas: Engineering, Enforcement, Education, Encouragement, and Evaluation.
Since 2007, Boston Bikes has installed 60 miles of bike lane, added 1,500 bike racks, brought the first pro bike race to Boston in nearly 20 years, produced the first bike map of Boston and launched a successful community bike program that has received national recognition. Most recently, Boston launched the New Balance Hubway bike share system, one of the first in the United States.
Boston Bikes is seeking an experienced results-oriented Program Manager with a strong record of management, organization and influencing. This well-rounded individual will have a proven record of success in executing initiatives in a fast-paced environment. The position reports directly to the Director of Boston Bikes.
- The Boston Bikes Program Manager will assist in all Boston Bikes projects. The Program Manager will have primary responsibility for some or all of the following: 1) overseeing bike safety and enforcement initiatives; 2) managing and growing subsidized Hubway memberships; 3) overseeing distribution and sales of low-cost helmets; 4) leading new and ongoing initiatives, particularly community and women’s initiatives; 5)supervising all aspects of bike rack installations; 6) coordinating key events including Bike Week, Bike Fridays and new events; 7) organizing annual counts; 8) creating annual report and 9) managing select long term reconstruction and development projects as they relate to cycling.
- Additional projects may include: Bike Friendly Businesses, Community Bike Programs, media and outreach, and more. It is anticipated that the Program Manager is a full member of the team, contributing to a wide variety of existing and new projects.
Create and execute plan to sell subsidized memberships to Hubway for low-income residents.
- Create partnerships with community partners to host membership drives.
- Develop and distribute literature to community groups and public media outlets to expand the reach of programming to new areas.
- Process and service membership inquiries.
Execute and manage a plan to maximize access to and usage of low-cost helmets by bike share members, bike share day users and general residents. Oversee specific helmet programs.
- Maintain vendor relationship to purchase low-cost helmets in bulk.
- Maintain and grow partnerships with local merchants, national chains, non-profits, bike shops, and sponsors to sell helmets at/or near cost.
- Manage system to fulfill helmet orders by partners.
- Work with bike share vendor to ensure fulfillment of helmet orders by bike share subscribers.
- Facilitate transition to helmet vending machine.
Supervise bike rack installations.
- Respond to and organize rack requests.
- Conduct field work to site locations, and document installations.
- Oversee permitting of all requests.
- Manage special requests for artistic and/or on street racks.
- Oversee database of all bike racks.
Assist and/or assume responsibility for other Boston Bikes projects including any or all of the following:
Community and Women’s Programs – Research best practices and implement full program to increase diversity within cycling community.
Planning Projects – Oversee long term projects as they relate to cycling to ensure developers and agencies appropriately include bicycle facilities.
Events – Oversee bike industry sponsorship and participate in planning of event day logistics. Coordinate purchase/delivery of supplies/merchandise, manage inventory. Oversee development of collateral materials. Conduct outreach to participants, volunteers, sponsors (phone, email, mailings, events). Create new events as needed.
Annual Counts – Oversee all aspects of annual counts including site determination, volunteer organization, training, and analysis.
Annual Report – Collect data for annual report. Write and design final report.
- Participate in any other Boston Bikes projects as needed.
Perform related work as required.
Minimum Entrance Qualifications:
- At least three (3) years of fulltime, or equivalent part-time, experience working with community-based organizations.
- BA degree preferred and can be substituted for two (2) years of the required experience.
- Strong project, planning and time management skills, including prioritization and multi-tasking in a fast-paced organization.
- Strong analytical and problem solving capabilities.
- Strong communication, interpersonal and presentation skills.
- Proven work ethic and resilience in response to adversity and challenge.
- Demonstrated ability to work independently while also retaining a collaborative team ethic among other Boston Bikes staff.
- Willingness to bike to/from meetings preferred
- Proficient in technology such as Microsoft Office, database management, and website development.
- Ability to exercise good judgment and focus on detail as required by the job.
Boston Residency Required
Annual Salary range: $40-$50,000 commensurate with experience. This is a fulltime position with benefits.
Hours per week: 35