Community Foodworks seeks a highly motivated individual to serve as Program Manager for its Pop-Up Food Hub.
Community Foodworks is a mission-driven 501(c)(3) non-profit organization dedicated to creating market opportunities for local farmers and food producers in the mid-Atlantic region while increasing access to fresh, nutritious, local food. Community Foodworks operates several Farmers’ Markets in the Washington, DC Metro Area and manages a portfolio of food access programs that serve thousands of low-income community members. Community Foodworks (CFW) farmers markets don’t fit a typical mold. We strive to build diverse spaces, where all different races, ages, income-levels, and backgrounds are equally represented and excited about fresh, local food. Our Pop-Up Food Hub creates a hyper-local food distribution system by coordinating wholesale procurement from local farms for underserved buyers. The model combines retail, subscription, and wholesale operations to diversify farmer revenue, serve various client needs, and ultimately bring more local fruits and vegetables to vulnerable communities in Washington, DC. This model is designed to increase access to healthy, local food for low-income customers and organizations that serve and/or distribute food to those populations. Read more about our model here.
Program management for the Pop-Up Food Hub requires constant innovation and problem-solving. The Program Manager will work in partnership with the Procurement and Operations Manager and with the supervision of the Food Access Director to ensure the program is effective and valuable for all participants.
The Program Manager will work across retail, subscription, and wholesale activities that comprise the Pop-Up Food Hub with the goals of developing programmatic support for individuals and institutions sourcing local produce through Community Foodworks’ PUFH.
1. Customer Cultivation, Management, and Technical Assistance.
The Program Manager will oversee all aspects related to customer management, engagement, retention, for subscription and wholesale clients. These clients may be institutions, groups, and individuals, and represent a broad range of financial capacity, nutrition and cooking fluency, and lifestyles and histories.
Institutions: The PUFH serves institutions that currently demonstrate limited access to local food, and typically those that serve low-income communities of Washington, DC Metro Area. Examples include: daycare centers, food pantries, faith-based food services.
Groups and Individuals: The PUFH runs a CSA-style subscription as a sub-program called the Market Share. The Market Share serves groups and individuals via a CSA-style program.
The Program Manager will be responsible for identifying new opportunities to expand the client base while also deepening the program experience, offering opportunities and suggestions for enrichment, from education to communication.
2. PUFH Program Operations
The Program Manager will ensure that customer needs and demands are properly integrated into weekly operations so that the Procurement and Operations Managers can fulfill their responsibilities in a timely manner. This includes but is not limited to fielding all communications to and from customers and documenting participation in our ordering system.
The Program Manager will also support at-market operations. He/She/They will be responsible for supporting assembly operations, pick-up processes, and volunteer management during Market Share. Successful management of these logistics are essential for execution of the model. The Program Manager will work closely with the Procurement Manager and Food Access Director to design and implement creative solutions that improve program efficacy.
3. Data Management, Reporting, and Grant Writing
The Program Manager will be responsible for implementing processes for tracking customer and participation data. The Program Manager will have to become familiar with different partners and donors data collection requirements and create reports as needed. He/She/They must be comfortable working in spreadsheets and be comfortable creating new tools for internal organization as needed.
Examples of the responsibilities of the Program Manager include:
– initiating and managing customer acquisition activities, such as community outreach and promotion
– responding to customer service needs
– designing new program rules, supports, etc. that increase customer participation and retention
– maintaining clean database of customer participation, payments, feedback, and needs
– consolidating customer feedback to create new goals and improvements for the program
– sharing in partner management with the Food Access Director
– meeting incentive distribution and procurement goals
– supporting Food Access Director with summer intern management
– coordinate with Procurement Manager to ensure that weekly ordering needs are met
This individual should be comfortable:
– working in a socioeconomically diverse environment
– interacting with individuals from different backgrounds, ages, languages
– engaging in grassroots community building
– working collaboratively while maintaining forward movement on projects independently
– decision-making under pressure
– communicating clearly and effectively — both written and oral communications
– working in a fast-paced environment- an ability to adapt to change and quickly pivot is essential
– thinking strategically and creatively – the program relies on its managers to constantly pursue new ideas and direction
– problem-solving: this individual would benefit from a strong bias for action and results
– be comfortable working with spreadsheets, managing details
– Bachelor’s degree required. At least 3 years working experience preferred.
– Must be able to lift 35-40 lbs
– Must be able to work in outdoor environment in all-weather conditions
– Must have a driver’s license
– This position is full time exempt. Competitive pay, commensurate with experience, plus benefits
– Social, friendly work environment
– Flexible hours (excluding market days)
– Knowledge in food hubs, local food systems and sustainable food can serve you well in this role
– This position is considerably demanding, highly-rewarding mission-driven work
– Spanish language proficiency is useful but not required
Please submit resume, and email about your interest in and qualifications for the position firstname.lastname@example.org by January 22, 2019. Please use the subject line: Programs Manager Application: YOUR NAME