The Countries that Trust Facebook the Most are also the Most Vulnerable to its Mistakes
Whatever solutions the good folks at Facebook devise – or have thrust upon them by regulators and lawmakers – must work not just for the more recently outraged American or the already skeptical European user. The solutions must work for the world from where Facebook picked up its second billion users, and is looking to pick up its third.
Read the full piece from Dean Chakravorti in The Conversation
How Facebook Can Really Fix Itself
Company founder and CEO Mark Zuckerberg says he wants to win back users’ trust. But his company’s efforts so far have ignored the root causes of the problems they intend to fix, and even risk making matters worse. Specifically, they ignore the fact that personal interaction isn’t always meaningful or benign, leave out the needs of users in the developing world, and seem to compete with the company’s own business model.
Read the full piece from Dean Chakravorti in Quartz
by Bhaskar Chakravorti, Ravi Shankar Chaturvedi, and Ajay Bhalla
Read the full piece in the Harvard Business Review
The year 2018 is barely underway and, already, digital trust initiatives have captured headlines. Facebook’s Mark Zuckerberg has said his platform will de-prioritize third-party publisher content to keep users focused on more “meaningful” posts from family and friends. Google has led off the new year by blocking websites that mask their country of origin from showing up on Google News. And the European Union’s upcoming General Data Protection Regulation (GDPR) will affect every organization around the world that handles personal data for EU residents. The regulations will also, no doubt, inform data protection laws and corporate trust-building strategies elsewhere.
Even China’s opaque behemoths have started the year with unprecedented acknowledgements of the need to address trust concerns: Tencent had to publicly deny that it collects user WeChat history after it was openly challenged; Alibaba’s Ant Financial apologized to users of its mobile-payment service for automatically enrolling them in its social-credit scoring service.
What these stories underscore is that our digital evolution and our productive use of new technologies rests on how well we can build digital trust. But is it possible to measure digital trust and compare it across countries? Are there countries where guaranteeing trust is a more urgent priority and will draw a larger share of trust-building resources and regulations? The Fletcher School at Tufts University and Mastercard have a launched a research initiative to address these questions by studying the state of digital trust across 42 countries. Here are some of our initial findings, drawn from the study, “Digital Planet 2017: How Competitiveness and Trust in Digital Economies Vary Across the World.”
Read the full piece in the Harvard Business Review
Originally posted on Fletcher Admissions Blog
Great news for our students: Fletcher’s team in the CFA Institute Research Challenge emerged as champions in last night’s Boston-region competition! Presenting their research on the company Boston Scientific, the Fletcher team topped competitors Babson College, Brandeis University, and Hult International in the final round.
The winning team consisted of JP Craven (first-year MIB), Doris Hernandez (second-year MALD), Ashray Dixit (second-year MIB), and our own Admissions Bloggers Mariya and Adi! Professor Patrick Schena was advisor to the team and Office of Career Services Director Elana Givens added her input and attended the competition, as did Dean Bhaskar Chakravorti.
The next round of the challenge will be the North and South Americas regional competition (coincidentally) in Boston on March, with about 50 teams competing. The winner of the regional competition will go to the global competition in Kuala Lumpur, Malaysia in April.
Congratulations to Professor Schena and the successful team!
raceAhead: Unilever Threatens to Pull Ads from Facebook
by Ellen McGirt
How Facebook and others will respond will be instructive. Bhaskar Chakravorti, Senior Associate Dean, International Business & Finance, Tufts University, and digital trust expert says the issue is basic business.
“Our research finds that companies working toward corporate social responsibility will only succeed if their efforts align with their core business models,” he says. An advertising model, which is how Facebook makes most of its revenue, encourages quantity, including harmful or untrustworthy content, over material that’s been vetted and verified. And when it turns out that bogus stories, hate speech, and screaming memes are more engaging, judgments get even cloudier.
Read the full article featuring quotes from Dean Chakravorit in Fortune
How Facebook could really fix itself
[Facebook] founder and CEO Mark Zuckerberg says he wants to win back users’ trust. But his company’s efforts so far have ignored the root causes of the problems they intend to fix, and even risk making matters worse. Specifically, they ignore the fact that personal interaction isn’t always meaningful or benign, leave out the needs of users in the developing world, and seem to compete with the company’s own business model.
Read the full piece from Dean Chakravorti in the Chicago Tribune
Three un-Davos men
None of these men are ideologues in the classic sense. They are the latest incarnations of Huntington’s culture warriors — they are masters of the culture of contradictions. Xi has revived his own form of Maoism, with unchallenged state control, now sauced up with dollops of market- and technology-infused pragmatism. Modi, for his part, embraces Hindutva and foreign leaders with equal vigour and is equally facile at following ancient texts and his WhatsApp feed to check on who has responded to his daily greetings. As for Trump, he is consistent only in playing to the base that brought him to power and to his own base instincts. He can also talk up America like a luxury condo he has developed for the exclusive use of global investors even as he sends strong signals that the condo is not open to the riff-raff, especially from certain continents or certain religions. These are the unDavos Men, who are consistent in their adherence to contradiction.
Read the full piece from Dean Chakravorti in The Indian Express
The Aadhaar Opportunity
In an age rife with digital innovation, India has made two meaningful contributions: The number “zero” and Aadhaar. Okay, I cheated a little bit with the first one, given its pre-digital age origins, but let’s not allow petty details to get in the way. Aadhaar is a monumental IT project and a monumental vision for inclusion. Aadhaar, as a concept, lays the very foundation of trust in the digital age. And it does so regardless of caste, Facebook status or creed, across a billion people. Unfortunately, this also means that Aadhaar is a treasure trove of personal data on a billion people; therein lurks a parallel potential for widespread mischief. A journalist writing for The Tribune suggests that, indeed, such mischief can be pulled off rather easily.
Read the full op-ed from Dean Chakravorti in The Indian Express
Trust in digital technology will be the internet’s next frontier, for 2018 and beyond
After decades of unbridled enthusiasm – bordering on addiction – about all things digital, the public may be losing trust in technology. Online information isn’t reliable, whether it appears in the form of news, search results or user reviews. Social media, in particular, is vulnerable to manipulation by hackers or foreign powers. Personal data isn’t necessarily private. And people are increasingly worried about automation and artificial intelligence taking humans’ jobs.
Read the full op-ed from Dean Chakravorti in the San Francisco Chronicle