The magnitude of many recent complex emergencies has compelled UNHCR to consider the issue of conflict prevention. Such emergencies pose important questions about how to protect human life and human rights in crisis situations. Human rights abuses and violent conflict are the main reasons why people flee. Grappling with these problems can draw outsiders into areas traditionally seen as internal affairs. Countries in crisis want to preserve their sovereignty. Yet sovereignty should not be a shield, hiding abuses that might lead to major movements of people. Increasingly, international organizations, national governments, nongovernmental organizations (NGOs), and local leaders are working together creatively to address the abuses that can lead to refugee outflows and internal displacements.

Complex emergencies require the international community to respond quickly and efficiently with a variety of services. Experience has demonstrated that effective emergency response depends on coordination between nongovernmental organizations, governments, and international organizations. The increasing burden in recent years has prompted international organizations and states to reconsider how best to use the considerable capacity of the NGO community.

NGOs play an increasingly important role in humanitarian assistance and protection activities. In complex emergencies, national governments find it more and more difficult to provide, by themselves, the range of relief needed. Many situations present not only logistical difficulties, but political barriers to action. Nongovernmental organizations can, and do, help to fill the gap, playing a wide range of roles from early warning of human rights abuses to education and training for long-term self-sufficiency.

Norway provides an instructive example of one way to manage highly effective cooperation between government and the national NGO community. When I assumed my functions as High Commissioner, I identified emergency preparedness and response as one of the principal pillars of my office. Within this context, UNHCR and Norway entered into a new and closer relationship, through an emergency staff standby arrangement managed by the Norwegian Refugee Council. Through this arrangement, my office has been able to witness very directly the important and cooperative relationship between governments, international organizations, and NGOs.

Such creative arrangements are one of the tools that UNHCR can use to accomplish its key task of protecting people in peril. This report highlights the challenges posed by complex emergencies and suggests some ways in which the rights and well-being of vulnerable populations can be better safeguarded.