Manager of Interpretation & Visitor Services (Full-time)

Description: The Manager of Interpretation & Visitor Services develops, implements, and evaluates interpretive programs and visitor services offered by the USS Constitution Museum to over 300,000 visitors annually. S/he shares the responsibility of leading a team of staff members, interns, and volunteers within the Museum Learning Department to provide the highest level of customer service and to facilitate hands-on, minds-on interpretive programs. S/he creatively develops interpretive programs based on key themes in USS Constitution’s history (focused largely on the War of 1812 time period) for audiences of all ages, backgrounds, learning styles and abilities. S/he is an integral part of the department’s collaborative management team and actively participates on Museum-wide committees and projects. S/he is also responsible for a number of administrative tasks including coordinating staffing schedules, maintaining visitation statistics, and budgeting. S/he reports directly to the Director of Collections & Learning.

Qualifications: Bachelor’s degree and 2-5 years of experience in education, customer service, or management required. Master’s degree and/or prior museum experience preferred

• Demonstrated leadership abilities with prior personnel management experience at a supervisory or assistant supervisory level

• Collegial, team-oriented leadership style with the ability to lead by example, and motivate colleagues towards long-term and daily goals

• Ability to appropriately mentor staff members, interns, and volunteers of different ages and backgrounds

• Commitment to the Museum’s vision, mission, and strategy to share USS Constitution’s history in a hands-on, minds-on environment

• Demonstrated creative abilities with prior experience developing, implementing, and evaluating educational and/or interpretive programs

• Prior customer service experience in a front-line position

• Positive demeanor with the ability to calmly and professionally handle all customer service situations

• Strong organizational and administrative skills

• Clear written and verbal communication skills

Knowledge of Microsoft Office 2007 (emphasis on Outlook, Word and Excel) and FileMaker Pro 8

• Ability to commit to a Sunday – Thursday work week. Additional morning, evening, and weekend hours may be required.

To Apply: Send a letter describing your interest in and unique qualifications for this position, a resume, and a salary history to the search committee by e-mail (amaksy[at]ussconstitutionmuseum[dot]org), fax (617-242-0496), or mail (PO Box 291812, Boston, MA 02129) by June 2, 2011. Only those selected for interviews will be contacted. EOE.