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Membership Manager [Isabella Stewart Gardner Museum]

Posted by Amanda Gustin on July 12, 1971 in job announcements |

POSITION DESCRIPTION

Position Title: Membership Manager
Department: Membership
Reports to: Director of Marketing and Communications
Type of Position: Full-time, exempt (salaried)

Position Summary
The Membership Manager will report to the Director of Marketing and Communications and will help drive
the strategies to attract new members and increase annual support, with special focus on the identification and
implementation of new marketing initiatives in support of membership.

The Museum is in the process of planning for a major addition to its facilities, designed by award-winning architect
Renzo Piano, which provides an unusual opportunity to significantly expand the membership base. The Membership
Manager will finalize and implement the overall strategy to expand and build new audiences for the Gardner’s
membership program. This position is a critical member of a team responsible for growing the membership base from
3,000 to 7,000 around the opening of the new building, with ambitious associated revenue goals.

Responsibilities
• Manage all aspects of membership recruitment including acquisition, processing, programming, renewal
retention, and conversion of members to higher level donors
• Design key initiatives to grow the membership base; achieve a high retention rate and upgrades among renewing
members
• Develop annual work plans for membership, including calendar and budget plans
• Oversee all member communications, including printed materials and website content, and prepare for approval
by Director of Marketing and Communications
• Refine and maintain tracking systems to collect and analyze data on member activity
• Periodically review and benchmark the structure of membership level pricing and benefits; recommend changes
as appropriate
• Represent Membership department at member events and meetings; actively participate in special events
• Supervise one full-time Membership Assistant
• Manage other projects as assigned by the Director of Marketing and Communications

Qualifications
• Five or more years of membership experience, preferably in a museum or cultural institution setting
• Ability to be strategic, creative, entrepreneurial, and team-oriented
• High energy level and passion for the Museum and its programs
• Ability to work well with donors and to handle confidential information

Ability to work effectively both individually and as a strong team member

Facility fostering collaborative relationships with internal constituencies at all levels in the Museum to
implement membership initiatives and cultivation effectively

Exemplary ability to deal with a wide range of relationships and settings with a positive attitude

Proficiency in Raiser’s Edge preferred

Experience with Convio or other online marketing software preferred

Meticulous attention to detail and excellent written and verbal communication skills

Supervisory or volunteer management experience preferred

The Isabella Stewart Gardner Museum is an equal opportunity employer and encourages qualified minorities, women,
people with disabilities, and military veterans to apply.

To apply for a position, please send your cover letter and resume to hr@isgm.org. E-mail is the preferred method of
applying, with all attachments in Microsoft Word or PDF format. Applications not submitted via e-mail can be mailed to:
Human Resources Department, Isabella Stewart Gardner Museum, 280 The Fenway, Boston MA 02115

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