American Museum of Natural History
Senior Manager of Tour and Explainer Programs
American Museum of Natural History
The Senior Manager of Tour and Explainer Programs is a key member of the
Volunteer Staff Team, which manages over 1000 Museum volunteers.
The position is directly responsible for teaching, training, managing and
evaluating approximately 250 volunteers who are Tour Guides, Earth and Space
Explainers, Fossil Explainers and Explainers in special exhibitions.
Responsibilities include:
– Schedule public and special tours
– Schedule Explainers in Fossil halls, Earth and Space halls and special
– Oversee the Science Sense Program for blind and visually impaired visitors
– Train and prepare volunteers to work in special exhibitions twice a year
– Recruit volunteers for special events
– Lead special projects, as needed
Other responsibilities include:
– Managing volunteer office staff and procedures
– Organize Monthly Volunteer Enrichment lecture Series
– Assist with administrative badging process of new volunteers
– Ongoing communication with all volunteers
Required Qualifications:
– Must be able to work and multi-task in high traffic, fast-paced
– Must be flexible and be able to problem solve in real time
– Patience and people skills are a necessity
– Professionalism is needed for interaction with all levels of museum staff,
volunteers and visitors on a daily basis
– Demonstrated ability to teach adults in an informal learning setting
– Leadership skills and supervisory experience
– 3-5 years experience working in a museum environment
The ideal candidate will have a bachelor’s degree in anthropology,
education, museum studies, or a natural science field. A master’s degree (or
working towards it) is strongly preferred.
Please email cover letter, resume and salary requirements to or mail to: American Museum of Natural History
ATTN: Department of Volunteer Services
79th Street at Central Park West
New York, NY 10024