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Coordinator of Community Programs [Philadelphia Museum of Art]

Posted by Amanda Gustin on September 6, 1972 in job announcements |

Coordinator of Community Programs – Philadelphia Museum of Art

The Museum is seeking an experienced manager to ensure the highest quality
customer service for Museum visitors and members. The Manager leads a team
of two Assistant Managers and a core of Visitor Services Assistants.

The Manager will supervise the scheduling of front-line teams to ensure
appropriate staff levels; motivate and evaluate the performance and
operational standards of the team; participate in public planning efforts
for special exhibitions; assist with the development and implementation of
training program for Membership and Visitor Services departments and
volunteers as well other Museum constituents with significant guests
contact.

The Manager is expected to conduct regular walk-throughs and have a general
presence on the floor during operation hours to ensure the public areas are
welcoming to guests and functioning properly. The role demands good
problem-solving abilities in order to respond to concerns or issues that may
arise with the goal of turning negative guest experiences into positive
ones.

The requirements for the Manager position include demonstrated supervisory
experience (preferably of a large staff) in the hospitality industry or in a
museum setting, exceptional customer service and organizational skills, and
the ability to effectively communicate with a wide variety of staff and
visitors. Must be available Tuesday through Sunday with evening hours on
Fridays as well as some holidays. During special exhibitions, additional
hours will be required. An interest or knowledge of the arts is highly
desirable.

To apply, visit:
http://www.philamuseum.org/jobs/?ct=t%28November_3_201110_28_2011%29&ct=t%28
November_3_201110_28_2011%29

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