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Director of the Visitor Experience [The Discovery Museums]

Posted by Phillippa Pitts on September 28, 1972 in job announcements |

Reports to Chief Executive Officer   The Director of the Visitor Experience is responsible for all aspects of visitor services and customer satisfaction. The Director takes affirmative action to enhance the quality of the visitor experience. This includes managing the museums areas, floor volunteers, admissions staff, floor managers, the two Visitor Experience Managers, and the Explorers. Responsible for interacting with diverse visitors, responding to their needs, setting policies and working closely with all departments to coordinate the daily operation of the museums. The Director ensures the delivery of daily activities for the visitors.  For full job description click here. Experienced, mission driven, team-oriented professionals with museum management experience, or similar experience in retail or related customer-oriented fields, are encouraged to apply. This position is full-time, and will require weekend work on a regular basis. Submit cover letter with salary requirements and resume to: Neil H. Gordon, CEO, The Discovery Museums, 177 Main Street, Acton MA 01720 or preferably via email to ngordon@discoverymuseums.org. No phone calls please.

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