The Pennsylvania Academy of the Fine Art (PAFA), America’s first school of fine arts and museum, is currently seeking applicants for the Visitor Experience Coordinator. This position is primarily responsible for overseeing all areas of visitor services, including supervising the visitor services staff, assisting with scheduling and coordination of docents, and ensuring that visitors have an extraordinary experience when attending PAFA. This position will also schedule all group tours, generate and track museum attendance figures, and work collaboratively with other departments to promote various programs and membership, including serving as a liaison to the Operations Department to ensure that all public areas are orderly. Other duties include overseeing audience research programs, data collection and distribution, and response to internal and external requests for information.
Qualified candidates will hold a Bachelor’s degree, preferably in a museum related field, with at least 3 years of experience in a similar role for a cultural institution. The ideal candidate will have strong organizational skills, customer service orientation, oral communications skills and supervisory skills. Proficiency with MS Office Suite required.
Qualified candidates should send their cover letter with salary requirements, resume, and references to firstname.lastname@example.org, fax to 215-972-6194, or mail to Human Resources, 128 N. Broad St., Philadelphia, PA 19102. The Pennsylvania Academy of the Fine Art is an Equal Opportunity Employer and encourages the recruitment and retention of qualified candidates for all positions. PAFA encourages members of all diverse groups to seek employment with us.