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Director of Guest Experience [Peabody Essex Museum]

Posted by Phillippa Pitts on March 14, 1973 in job announcements |

Peabody Essex Museum is seeking a highly talented Director of Guest
Experience. We are developing new innovative interpretation strategies
to re-envision what an art museum can be in the 21st century.  Come
opening day in 2017, PEM will rank among the top 10 museums in North
America in terms of size and endowment. The guest experience must
reflect this stature, and creative energy at every touch point as well
as create important connections:  intellectual connections to what is
seen and learned; psychological and emotional connections to the
organization; and personal connections to those with shared interests,
inside and outside PEM.   The Director of Guest Experience will be
responsible for how these connections are developed, strengthened and
enhanced prior to, during and following visits.

A bachelor’s degree and at least 5-7 years experience involving
significant interaction with the public, preferably in a
hospitality/tourism/attraction-like setting.  Working knowledge of
operations, standards, practices, and procedures of a museum or related
environment highly desired but not required. Extremely collaborative
management style, with strong conflict resolution skills.  Ability to
work with a diverse public and represent the museum to its visitors in a
positive and professional manner.  Highly creative, entrepreneurial, and
resourceful.  Knowledgeable and passionate about creating a
visitor-focused approach.  Strong supervisory skills.  Ability to train
and motivate staff and volunteers. Interest in art and culture a real
plus. Candidates please send resumes with cover letters and salary
requirements by email to jobs@pem.org<mailto:jobs@pem.org> to or Human
Resources, Peabody Essex Museum, East India Square, Salem, MA 01970-3783.

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