College degree required with demonstrated exposure to and experience in a sophisticated non-profit environment. Additional experience in customer service setting is preferred. This position will provide an excellent learning opportunity for someone interested in pursuing a career in development. Excellent writing skills are a must, as are strong verbal communication skills and the ability to communicate clearly with staff, donors, and Museum leaders. Excellent computer skills are also crucial. Must be competent in Microsoft Office software, and be familiar with complex relational databases. Candidate must be extremely detail-oriented and able to multi-task and prioritize requests from multiple people in a timely manner. Must be proactive, with the willingness to ask questions and find answers when they are not obvious, and a team player who wants to enjoy work and colleagues. The successful candidate will be a self-starter with a strong commitment to a positive customer service attitude toward both internal and external constituencies.
PRIMARY DUTIES AND RESPONSIBILITIES:
Provide high quality support on major gift efforts to donor-facing team members including Vice President for Development, department Directors, and members of the individual and institutional giving teams; Draft personalized correspondence; Create meeting and presentation materials; Work with internal and external contacts to gather information for meetings as necessary; Contribute to developing thoughtful and strategic presentation plan; Use Microsoft and other products to draft materials; Work with internal design team to facilitate creation of presentation materials when necessary; Create meeting prep and call memos; Summarize donor history and engagement clearly and concisely; Work with department research team to incorporate findings; Ensure accuracy of meeting details; Assist donor-facing colleagues with arrangements for meetings and donor visits; Coordinate calendars, schedule meetings and appointments; Make arrangements for on-site catering and facility usage; Coordinate travel and reservations; Provide general office support, including filing and photocopying, drafting records of conversation, data entry, completing Finance department paperwork, covering telephones; Facilitate bi-weekly Moves Management meeting and other recurring meetings as required; Assist with producing Foundation general operating support proposals; Traffic department projects in order to meet benchmarks and deadlines; Assist with development donor events as necessary; Assist with and provide concierge services for donors and prospects.