Reporting to the Assistant Director, School and Family Programs, the
Interpretive Programs Manager is responsible for helping develop,
implement, and run the 9/11 Memorial Museum’s Docent Program and Tour Guide
Program. Paid guides will primarily lead public tours through the Museum.
Volunteer docents will primarily give short talks at artifacts, while also
giving tours, as needed. In advance of the Museum’s opening, this position
will participate in docent and tour guide recruitment and hiring efforts
and manage the training and assessment of our inaugural docent and tour
guide corps. After opening, the Interpretive Programs Manager will be
responsible for ensuring that docents and guides provide Museum visitors
with a quality educational experience, while also facilitating a worthwhile
and rewarding program for the both cohorts. This position is responsible
for administrative functions of the docent and tour guide programs,
including scheduling, communication, staff and program assessment, and some
clerical duties. This is a flexible position and will require some evening
and weekend work.

ESSENTIAL FUNCTIONS:Program responsibilities:• Assist with the recruitment,
screening, and orientation of a diverse, quality docent and tour guide
corps.• Help develop and implement a comprehensive initial and ongoing
training program. • Work with other relevant staff to formalize systems,
policies and procedures for both programs.• With the help of the
Interpretive Programs Coordinator, coordinate all aspects of both programs,
including daily logistics, scheduling, and ongoing retention efforts.•
Under the guidance of the Assistant Director of School and Family Programs,
and in collaboration with docents, guides, and other appropriate
departments, develop and implement interpretive experiences for Museum
visitors.• Ensure that all content provided by and to docents and guides is
vetted for authenticity and accuracy.• Collaborate with Assistant Director
of School and Family Programs and the Docent and Guide Trainer to develop
and implement an evaluation and assessment program.• Act as a liaison with
Museum staff involved with the Docent and Guide Programs.Docent relations:•
Provide docents with effective and responsive support and supervision to
ensure an enjoyable and rewarding experience.• Regularly communicate in a
timely manner with docents in the Museum and via phone, email, and mail,
providing information about Museum programs, scheduling, activities, etc. •
Model for docents appropriate public engagement, including interpretive
skills and knowledge of content.• Effectively facilitate and participate in
docent meetings.• Provide timely, relevant, and accurate information to
docents through pre-shift talks, participation in and facilitation of
formal and informal discussions and meetings.• Offer formal and informal
opportunities for docent feedback and dialogue.• Research, communicate,
and/or coordinate educational and other benefit opportunities for docents.
Administrative responsibilities: • Develop, with the Assistant Director of
School and Family Programs, administrative procedures, protocols, and forms
to ensure the efficient and effective management of the Docent and Guide
Programs.• Use and maintain appropriate technology to communicate to
docents and guides.• Effectively use technology to track individual docents
and guides relevant statistics.• Maintain up-to-date informational files on
all docents and guides.• Use computerized scheduling program.• Responsibly
and accurately process all expenditures and collection of funds.• Other
duties as assigned.

Qualifications: College degree or equivalent required ï‚· At least five
years’ experience coordinating Museum interpretive programs, preferably
with volunteer management experience ï‚· Knowledge of and experience with
volunteer management concepts and best practices ��


Job Date: 2013-08-01


Other Details

Application Info: General Information:• Full-time position• Schedule
involves a five-day work week and some additional weekends as needed.
Schedule will require a combination of early morning and late evening hours
as well as some holidays.• We offer a competitive salary and full benefits
packageHow to Apply:• Include job title in the email subject field.• Please
state the location where job posting was seen.• Send cover letter and
resume by 9/1/2013 to

Contact Name: Diana Paulino

Contact Email:

Contact Phone: 212-324-6516