Reporting to the Interpretive Programs Manager, the Docent and Tour Guide
Trainer is responsible for the initial and ongoing training of interpretive staff in
the 9/11 Memorial Museum’s Docent and Tour Guide Programs. Tour Guides will
primarily lead public tours through the Museum. Volunteer docents will give
short talks about Museum artifacts, provide general information to Museum
visitors and give tours, as needed. Both tour guides and docents will require
approximately three to four months of training to ensure the delivery of highquality educational experiences for Memorial Museum visitors.
Once hired, this position will require extensive research in advance of the initial
trainings to ensure an in-depth knowledge of the Museum’s artifacts, exhibitions,
messaging, key themes and tour itineraries. Trainings will begin approximately
two months after this position’s hire and continue beyond the opening of the
Memorial Museum (expected in Spring 2014) as new interpretive staff are hired
and continuing education is required. The Docent and Tour Guide Trainer will
also be involved in updating and enhancing the training materials produced by
Museum staff. This is a flexible position and will require evening and weekend
 Under the guidance of the Interpretive Programs Manager, help refine and
finalize a comprehensive initial and ongoing training program for Memorial
Museum Docents and Tour Guides.
 Deliver and lead the trainings and assessment of Memorial Museum
Docents and Tour Guides.
 Model appropriate public engagement, including interpretive skills and
knowledge of content.
 Under the guidance of the Interpretive Programs Manager, and in
collaboration with docents, guides, and other appropriate departments,
refine, as needed, interpretive experiences for Museum visitors.
 Ensure that all content provided by and to docents and guides is vetted
for authenticity and accuracy. Collaborate with Interpretive Programs Manager to develop and
implement an evaluation and assessment program.
 Act as a liaison with Memorial and Museum staff involved with the Docent
and Guide Programs.
 College degree or equivalent required
 At least two years’ experience teaching and/or providing trainings to adult
audiences, preferably in the context of a museum education program or
gallery environment
 Basic knowledge of educational concepts, pedagogy, and best practices
 Highly organized; able to organize details and schedules
 Self-starter, takes initiative, works well independently
 Excellent communication skills, including telephone, interpersonal, and
written skills
 Able to interact professionally and appropriately with staff, volunteers,
and the public.
 Command of a second language preferred
 Able to work weekends and evenings, as needed
 Working knowledge of Microsoft Office, Adobe Acrobat
 Ability to accept guidance, direction, and supervision; able to give
feedback and share ideas appropriately and professionally.
 Must adhere to a policy of strict confidentiality in terms of information
regarding 9/11 victims, bid documents, security and life safety incidents,
and labor relations.

General Information
 This is a full-time position.
 Schedule involves a flexible five-day work week with weekends and
evenings, as needed.
 We offer a competitive salary and full benefits package.
 Include job title in the email subject field.
 Please state the location where job posting was seen.
 Send cover letter and resume by September 27, 2013 to
 Please visit our website at www.911memorial.org
The National September 11 Memorial and Museum at the World Trade Center
Foundation, Inc. is committed to workforce diversity. EEO.