Job ID: 15267359
Position Title: Interpretive Programs Coordinator
Company Name: National 9/11 Memorial and Museum
Job Function: Education
Entry Level: No
Location(s): New York, New York, 10006, United States
Posted: October 16, 2013
Job Type: Full-time
Job Duration: Indefinite
Min Education: BA/BS/Undergraduate
Min Experience: 3-5 Years
Required Travel: 0-10%


Reporting to the Interpretive Programs Manager, the Interpretive Programs Coordinator is responsible for helping implement and run the 9/11 Memorial Museum’s Docent Program and Interpretive Guide Program. Paid guides will primarily lead public tours through the Museum. Volunteer docents will primarily give short talks at artifacts, while also giving tours, as needed. In advance of the Museum’s opening, this position will help coordinate the docent and interpretive guide training. After opening, the Interpretive Programs Coordinator will be responsible for scheduling, assessing, and logistically supporting both cohorts.

This position is heavily focused on the administrative functions of the docent and interpretive guide programs, including scheduling, communication, staff and program assessment, and some clerical duties. This is a flexible position and will require extensive evening and weekend work.


Program responsibilities:

  • Assist with the orientation of a diverse, quality docent and interpretive guide corps.
  • Help oversee a comprehensive initial and ongoing training program.
  • Coordinate all aspects of both programs, including daily logistics, scheduling, and ongoing retention efforts.
  • Ensure that all content provided by and to docents and guides is vetted for authenticity and accuracy.
  • Collaborate with Interpretive Programs Manager and the Docent and Guide Trainer to develop and implement an evaluation and assessment program.
  • Act as a liaison between the Interpretive Programs Manager and the docents and guides.

Docent relations:

  • Provide docents with effective and responsive support and supervision to ensure an enjoyable and rewarding experience.
  • Regularly communicate in a timely manner with docents in the Museum and via phone, email, and mail, providing information about Museum programs, scheduling, activities, etc.
  • Model appropriate public engagement for docents, including interpretive skills and knowledge of content.
  • Effectively facilitate and participate in docent meetings.
  • Provide timely, relevant, and accurate information to docents through pre-shift talks, participation in and facilitation of formal and informal discussions and meetings.
  • Offer formal and informal opportunities for docent feedback and dialogue.
  • Research, communicate, and/or coordinate educational and other benefit opportunities for docents.

Administrative responsibilities:

  • Use and maintain appropriate technology to communicate to docents and guides.
  • Effectively use technology to track individual docents and guides relevant statistics.
  • Maintain up-to-date informational files on all docents and guides.
  • Use computerized scheduling program.
  • Responsibly and accurately process all expenditures and collection of funds.
  • Other duties as assigned.


  • College degree or equivalent required
  • At least three years’ experience coordinating Museum interpretive programs, preferably with volunteer management experience 
  • Knowledge of and experience with volunteer management concepts and best practices
  • Basic knowledge of museum engagement concepts and best practices
  • Highly organized; able to organize details and schedules
  • Self-starter, takes initiative, works well independently
  • Excellent communication skills, including telephone, interpersonal, and written skills
  • Able to interact professionally and appropriately with staff, volunteers, and the public.
  • Ability to organize and facilitate meetings
  • Command of a second language preferred
  • Able to work weekends and evenings as needed
  • Working knowledge of Microsoft Office, Adobe Acrobat, Outlook calendaring, and relevant database software
  • Able to prioritize continually shifting tasks; reliable and able to follow tasks through to completion in a timely manner.
  • Ability to accept guidance, direction, and supervision; able to give feedback and share ideas appropriately and professionally.
  • Must adhere to a policy of strict confidentiality in terms of information regarding 9/11 victims, bid documents, security and life safety incidents, and labor relations.


  • Full-time position
  • Schedule involves a five-day work week with weekends as needed. Schedule will require a combination of early morning and late evening hours as well as some holidays.
  • We offer a competitive salary and full benefits package


The National September 11 Memorial and Museum at the World Trade Center Foundation, Inc. is committed to workforce diversity. EEO.