The Museum of the City of New York is a private, not-for-profit, educational institution that celebrates and interprets the city, educating the public about its distinctive character, especially its heritage of diversity, opportunity, and perpetual transformation. Founded in 1923, the City Museum is located at the top of New York’s Museum Mile and fulfills its mission through exhibitions, public and school programs, collections, and publications. With annual attendance at 250,000 persons, and with a $95 million renovation project drawing to a close, the City Museum seeks to maximize its platform for public engagement.

Visitor Experience /Operations Manager will play a vital role in assuring our visitors are welcome and have a wonderful experience at the Museum of the City of New York. The Manager will be the principal point of contact at the Museum and provide information and assistance to visitors. The Manager will also have knowledge of the local area which would be beneficial. Since the position is often fast-paced and demanding, Manager must have excellent problem-solving and time management skills. Effective interpersonal skills are a must, and fluency in several languages is a plus.
The Manager will also have responsibilities as an Operations Manager, requiring a thorough knowledge of the building, cleaning services, security, and demonstrated experience of successfully managing a union staff. 5 day work schedule includes Saturdays and Sundays.

The position reports to the Chief Operating Officer.

The City Museum is an equal opportunity employer offering full benefits, including health and life insurance and a defined benefit pension plan paid for by the City Museum as well as a 401(k) savings plan to which the City Museum contributes. Qualified individuals can send their resume with cover letter and salary range to the attention of Human Resources at or mail to Museum of the City of New York, 1220 Fifth Avenue, New York, NY 10029.