SUMMARY: The Public Programs Manager is responsible for developing and
delivering a high-quality, customer-oriented, science-rich public program
experience consistent with the Museum¹s mission and values. She/he is
responsible for developing all program content for a wide-ranging and
continuously dynamic and changing public program experience, including new
demos, curriculum, shows, events and other formats for engaging the Museum¹s
diverse audience. She/he hires and trains all interpretive staff; manages
all existing camp programs, home school programs, camp-ins, sleepover events
and educational outreach efforts; and manages the Public Programs budget.
She/he leads the development and testing of events, programs and approaches
for the new Patricia and Phillip Frost Museum of Science, including off-site
events out in the community.
€ Working collaboratively with all Museum departments, leads development of
the content for all public programming, on-site and at community-based
special events, workshops, summer and holiday camps, and camp-in events.
€ Ensures that program content is scientifically accurate, age appropriate,
and tailored to the Museum¹s diverse audiences.
€ Develops, implements and evaluates new programs and approaches for the
Patricia and Phillip Frost Museum of Science, including a special focus on
€ Develops enhanced standards-based field trip experiences for school groups
around topics related to the Museum¹s exhibits and focus areas.
€ Responsible for recruiting, hiring, and training all Public Programs
staff. Sets consistent examples for staff to meet expected standards through
personal demonstration and modeling of programming.
€ Supervises the Assistant Manager/Bookings; Assistant Manager/Community
Outreach and Engagement; and Assistant Manager/Live Science, with
responsibility for overseeing all activities carried out by these positions,
including all group bookings (Open Access, field trips, camps); development
of a community-wide outreach program; and development of a science theater
program and other live science presentations.
€ Oversees all of the Public Programs explainer staff, and Public Programs
volunteers. Responsible for developing all schedules to ensure that daily
staff assignments are sufficient and in place.
€ Manages the budget, inventory and necessary purchases of all supplies
needed for public education programming, including those necessary for daily
demonstrations, special events, camp-in events, science nights, workshops,
etc. Also responsible for the budget for contracted services, including camp
contractors, security, participant meals, etc.
€ Represents the Museum at community events to raise awareness of the Museum
as an educational resource.
€ Ensures that museum visitors and staff observe Museum rules and guidelines
at all times.
MINIMUM JOB/EDUCATIONAL REQUIREMENTS:
€ Bachelor¹s degree and 4 years of cumulative experience in informal science
education including experience supervising staff. Masters degree preferred.
Bilingual English/Spanish desired.
KNOWLEDGE, SKILLS AND ABILITIES:
€ Ability and willingness to work with large groups of various-aged
€ Knowledge of the Museum’s mission statement, customer service guidelines
and policies as per employee manual.
€ Knowledge of other languages preferred.
€ Experience in customer service.
€ Strong written and interpersonal communication skills.
€ Strong public speaking skills.
€ Ability to lead and work effectively as part of a team.
€ Ability to supervise, coordinate and evaluate staff.
€ Ability to demonstrate a strong sense of responsibility.
€ Ability and willingness to resolve conflict effectively.
€ Ability to complete tasks/roles within assigned deadlines.
€ Ability to multi-task.
€ Ability to have a flexible schedule as needed including working weekend
WORKING CONDITIONS AND PHYSICAL EFFORT:
Work is done in a variety of environments and conditions including offices,
outdoors, and out in the community. This position may require lifting of
heavy objects up to 50 lbs, frequent bending, walking, climbing, reaching,
and working hands-on with living and non-living specimens, technology, and
machinery that requires acute vision and hand dexterity. The position also
requires the ability to work weekends, holidays and non-traditional hours to
accomplish the necessary tasks on schedule.
The Museum of Science, Inc. is an equal opportunity/affirmative action
employer and a drug-free workplace.
Affirmative Action Plan can be reviewed upon request.