Assistant Director of Visitor Services [Mystic Seaport Museum]

Posted on August 13, 2014

The purpose of the Assistant Director of Visitor Services position is to supervise the Visitor Reception Center and a staff of up to 25 individuals at a key point of sale and entry point for Museum visitors. The Assistant Director must work with the objective of ensuring a positive first impression through a culture of hospitality with excellent customer service and sound business practices. This is a regular, full-time position. Responsibilities: • Serves as system administrator for Patron’s Edge ticketing system • Implements admission policies and reporting and billing procedures • Responsible for all deposits, cash control, and money handling through the Visitor Reception Center • Responsible for generation and distribution of attendance and revenue reports • Sets staffing schedule for Visitor Services staff • Responsible for hiring, training, scheduling, and dismissal of Visitor Services staff • Updates and implements Visitor Services training manual • Monitors the replenishment and working order of all gate area visitor communications • Acts as the visitor representative in identifying museum visitor service and works to solve gaps • Handles visitor complaints Qualifications: • College degree and minimum of two years of supervisory /staff training experience • Direct visitor services experience in an attraction, retail, or the travel/leisure sector • Understanding of basic accounting and bookkeeping procedures • Word processing, spreadsheet, and database experience • Experience with Patron’s Edge or Blackbaud a plus To apply: Please send a resume, cover letter, and Mystic Seaport application (found at to OR to Mystic Seaport PO Box 6000 Mystic, CT 06355 Attn: Human Resources. An EOE.

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