The Dubuque County Historical Society (DCHS) and National Mississippi River Museum & Aquarium (NMRMA) is seeking candidates for the Guest Services Coordinator Position.  This position is part of a team that works together to provide the best possible experience for every individual visiting the Museums of DCHS. An ideal candidate is someone with exceptional service skills, able to think on their feet, lead in a team setting, organized, and positively portray the organization. This position requires working a flexible schedule with some weekend and holiday hours.

Job Requirements

Primary Duties

  • Provide an exceptional experience for all visitors of the DCHS and NMRMA.
  • Supervision of Guest Service Associates.
  • Oversee the operations of the Historic Old Jail, and Mathias Ham House.
  • Operate the Point of Sale system and complete all associated paperwork with accuracy.
  • Respond to emergencies.
  • Assist in opening and closing the Museums.
  • Serve on the Customer Service committee.
  • Encourage visitors to experience all the DCHS and NMRMA benefits.
  • Engage with museum and aquarium visitors to ensure positive experiences.
  • Present the museum positively by maintaining clean and presentable work areas.

    Experience

  • Previous customer service experience.
  • Proficient use of computers and computer systems, or the ability to quickly learn.
  • Excellent communication skills, both verbal and written.
  • Quick decision making under pressure.
  • Cash handling experience.
  • Ability to prioritize, focus and manage time effectively.
  • Supervisory experience.
  • Compliant with the mission of the DCHS and the NMRMA.

    To apply send resume and cover letter to apply@rivermuseum.com.