The Peabody Essex Museum is seeking dynamic, self-motivated individuals to advance and implement a renewed vision for the museum experience as Guest Experience Supervisors.   This position serves as a liaison between front-line staff and the department director and involves working directly with guests and collaborating with other departments to create a superlative experience throughout the museum.  Duties include responsibility for daily museum operations including oversight of admissions, ticketing and membership sales and the venues of service delivery including the main entrance, the admissions desk, membership desk, information desk, the reservations phone line and web portal, and elsewhere throughout the museum.  The Supervisor serves as the Museum’s representative to address any guest concerns, finding respectful solutions that turn a negative to a positive experience.    Availability for weekend, holiday and evening hours is essential.

Qualifications:
College education or equivalent combination of education and relevant work experience, computer proficiency, and experience working with public preferred. Professional and enthusiastic demeanor required.  Ideal candidates have strong communication skills and are gregarious, self-motivated, and passionate about working with people to create transformative museum experiences.
How To Apply:
Interested candidates should send their resumes with cover letters by email to jobs@pem.org, or mail to Human Resources, Peabody Essex Museum, East India Square, Salem, MA  01970-3783.  PEM is committed to diversity among its employees and encourages qualified candidates from all backgrounds to apply.
Apply by:
March 01, 2015
About this Organization:
The PEM is a major museum of art and culture from around the world, located in historic Salem, MA.