RESPONSIBILITIES: Handles visitor access and hospitality. Initial public access point for the Library’s research room and offices. Handles monetary transactions. Engages with the public. Admissions: Sells tickets, provides visitor orientation and individual assistance for the exhibits, gives directions, handles bag check, administers lost and found, receives visitor feedback. Mapparium Tours: Leads tours of The Mapparium 2-3 hours per day. Answers visitor questions, and enforces Library policies in exhibit spaces. Develops and maintains an in-depth knowledge of the Library’s exhibits, themes, services, and subject areas, including ideas, life, and achievements of Mary Baker Eddy. Answers questions and serves as a pro-active resource to the visiting public. Also provides coaching and support to volunteers helping with the visitor services activity. Constantly monitors the visitor experience to meet visitor needs and requests, provide direction, and help visitors have an enjoyable and thoughtful experience. Resolves visitor issues quickly and effectively, ensuring visitor security and safety. Takes particular care of visitors with special needs (handicap access, etc.). Helps maintain clean and organized public spaces and alerts others to equipment malfunctions. Assists with guided tours and educational activities as requested. JOB REQUIREMENTS: Customer service, retail, or similar experience dealing in person with the public, preferably tourists. Ability to handle monetary transactions. Basic math skills, computer knowledge, ability to learn quickly, background or strong interest in history and public education. Takes initiative. Works well with the public. Good oral and face-to-face communication skills. Committed to customer service and providing the best possible visitor experience. Apply here:https://www4.recruitingcenter.net/Clients/tfccs/PublicJobs/controller.cfm?jbaction=JobProfile&Job_Id=10521&esid=azPosted on: 03/02/2015