Sr. Membership Services Associate
About The Organization: The Trustees is an organization with a fascinating past and an exciting future. Our places are open to all and we thrive by involving as many people as possible in what we do. Founded in 1891, by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts and work to protect special places across the state. We have helped protect more than 50,000 acres, including 25,000+ acres on more than 100 reservations that are all open to the public. We are a nonprofit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and more than 40,000 members. Our Membership team plays a key role in supporting the work of The Trustees. Working at the beautiful Long Hill reservation, renowned for its gardens and historical home, we are a small team of highly-skilled, outgoing professionals with a commitment to providing excellent customer service to our members, donors, volunteers and colleagues at our special places. Our dynamic team is excited to have a positive, good-humored, organized individual join us in our on-going support of the organization. Position Summary: The Trustees of Reservations are seeking a full-time Senior Membership Services Associate working out of our Long Hill property in Beverly. Reporting to the Membership Services Manager, this position requires strong interpersonal and computer skills, customer service experience, and courtesy and politeness to professionally represent The Trustees of Reservations. Essential Functions and Responsibilities:
- On a daily basis, downloads and imports online giving and membership transactions
- Accurately processes membership applications received via mail, phone, and internet
- Accurately produces acknowledgement letters in a timely manner
- Actively participates in Membership Workgroup and provides back up for Operator workgroup
- Provides exceptional customer service to members via phone, email, and in-person
- Promotes full range of benefits to prospective members and guides them through the application process
- Maintains knowledge of current policy and educates members when needed
- Researches and resolves issues concerning memberships
- Other duties as assigned with or without accommodation
- Associates degree and at least five years customer-service experience
- Nonprofit or membership experience preferred
- Minimum of 2 years experience with Raiser’s Edge or similar database
- Excellent written and verbal communication skills
- Demonstrated working knowledge of MS Word, Excel, and Outlook
- A team player with a strong commitment to work collaboratively with colleagues, volunteers, and partners
- Highly organized and detail-oriented
- A proactive problem solver with excellent research and deductive reasoning skills
- Self-motivated and able to work without close supervision
- Able to prioritize multiple tasks and establish and meet deadlines
Benefits and Salary: The Trustees offers a competitive salary and benefits package, including medical, dental, and vision insurance, life and disability insurance, flexible spending account, vacation, sick and personal time, as well as the option to participate in our 401(k) savings plan. We also offer the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors, who love the distinctive charms of New England, and who believe in celebrating and protecting our special places, for everyone, forever.No phone calls please. In addition to being an Equal Opportunity Employer, The Trustees of Reservations aim to create a thriving, inclusive workplace that values each member of our team. We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission.
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September 24, 2015
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