Visitor Experience Manager [Providence Children’s Museum]

Providence Children’s Museum’s mission is to inspire and celebrate learning through active play and exploration. The Museum opened to the public in 1977 and now serves 160,000 visitors a year in its hands-on, playful learning environments. The Visitor Experience Manager is primarily responsible for ensuring the quality of the visitor experience at the Museum. Supervises a team of five visitor Experience Coordinators and oversees the work of 30 – 50 Play Guides and Admissions Clerks (volunteers and work-study students). Manages frontline services including reception, admissions, program registration, group visits, educational activities, and events. Develops and oversees visitor services policies and procedures. Determines and fills frontline staffing needs. Develops and conducts training for frontline staff. Maintains accurate records and manages budgets. Serves as a member of the Education Department leadership team. SEEKING: Dynamic team leader with strong communication skills. Reliable, flexible, detail oriented, able to multi-task. At least two years experience in a supervisory position and bachelor’s level degree or equivalent experience. Experience working with children and a commitment to children’s learning. Excellent customer service skills. Bilingual (English/Spanish or English/ASL) a plus. Full Time; Tuesday-Saturday. Providence Children’s Museum is an equal opportunity employer; members of racial/ethnic minorities are encouraged to apply. Review of applications begins August 20, 2015 and continues until the position is filled. For more information and application instructions go to: http://www.childrenmuseum.org/employment.asp Posted on: 08/07/2015