Online Giving Coordinator [Monterey Bay Aquarium, Monterey, CA]

The nonprofit Monterey Bay Aquarium has a single mission: to inspire conservation of the ocean. Through world-class living exhibits, education programs, wildlife research and by advocating for ocean policy reform, we work to help people know more, care more and do more on behalf of the oceans. Everyone who works at the aquarium, no matter what their job, has a critical role to play in helping us achieve a vision of a world in which the oceans are healthy, and people are committed to protecting the integrity of Earth’s life-sustaining natural systems. If you can bring your passion and talents to an organization with this vision, we invite you to apply

Working closely with department managers, the Online Giving Coordinator is responsible for carrying out all aspects of our online program to meet or exceed membership and fundraising revenue goals. Coordinates efforts for web pages, giving forms and online communications (email and social media), including content development, testing and tracking performance. Also participates in Aquarium work group for online communications.

Essential Functions:

• Coordinates regular email communications to members and donors of all levels: Writes and proofreads copy; manages data; sets up and sends emails through email service provider
• Carries out online fundraising appeals and membership drives including email sends, social media content, development of giving forms and confirmation pages
• Tracks and evaluates online giving and communications efforts; provides reports with results on monthly basis
• Monitors best practices for online communications and recommends specific strategies/tactics to support membership and fundraising goals
• Recommends changes to schedules, copy, format and/or navigation based on results
• Coordinates department’s calendar of online communications, including collaboration with Communications staff for social media
• Works with web team to create and monitor results of membership and fundraising pages
• Develops campaign-specific online giving forms for membership and fundraising efforts; works with web technical team for implementation of forms.
• Working with Membership Manager, participates in Online Strategy Group to ensure that Membership and Development goals are represented in Aquarium-wide
• Online communications, including general email communications and social media
• Assists with events for donors and members
• Assists with special projects as needed

Required Knowledge/Experience:

• Minimum four year degree or equivalent experience
• Minimum two years’ experience in online fundraising or digital marketing, preferably within a nonprofit organization
• Excellent communication, writing and customer service skills
• Proficient in administration of an email service provider and data base program
• Microsoft Office proficiency
• Must be able to multi-task and prioritize responsibilities while working in a fast paced environment
• Demonstrated success working as a part of a team
• Excellent customer service and written/oral communication skills

To apply for this position, please click on the link: https://montereybayaquarium.snaphire.com/jobdetails?ajid=YAdQ7&preview=m-EXTERNAL_ajid-YAdQ7

The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.

It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws