Director of Research Services [New England Historic Genealogical Society, Boston, MA]

The incumbent of this position is responsible providing oversight and direction to NEHGS staff, volunteers, and contractors who perform genealogical research for members and other clients, assuring that the research experience and output is thorough, accurate, timely, and demonstrates a high regard for customer service. The incumbent will also supervise client billing, financial tracking, and constituent database updates; ensuring that the research process moves forward according to established schedules. Duties and Responsibilities: Respond to constituent research requests, verifying and clarify research expectations, report type (charts, travelogues, Register style, ahnentafels, family narratives, etc.), delivery timeline, and possible research outcomes. Assign requested research to staff, volunteers, and contractors according to researcher experience, expertise, and availability. Ensure research process for constituents moves forward according to established schedules. Review outgoing research case reports to ensure deliverables are well-written, thorough, accurate, and meet the established expectations of the constituent. Supervise and support client billing, financial tracking to meet budget, and constituent database updates for all research performed. Oversee training and support opportunities for Research Services staff to build, maintain, and share historical and genealogical research knowledge and experience. Perform research for clients, as time permits. Qualifications; Bachelor’s Degree or higher in History, Library Science, Museum Studies, or related subject. With a proven accuracy in genealogical and historical research, and 5+ years of professional experience. Prior experience with budget management and teams of 5 or more staff members. Proficiency in Microsoft Office suite Please send Resume and Cover letter to Michelle Major, mmajor@nehgs.org Posted on: 11/06/2015