Museum Experience Manager [Bay Area Discovery Museum, Sausalito, CA]

Description

POSITION SUMMARY

The Museum Experience Manager is responsible for crafting a multi-year vision to build out a robust program for training and support of Museum educators. This position supervises the team of educators and serves as project manager for the Public Programs team. The Museum Experience Manager leads by example and coaches the team on best practices to engage the entire family in a high-quality Museum experience. The position regularly evaluates the overall visitor experience and conducts market research to make informed recommendations for growth, expansion, and improved quality. Major projects to manage include launching a volunteer program, coordinating festivals and special events, and re-envisioning the role and scheduling of educators. This is a full-time, exempt position with a regular work schedule of Tuesday – Saturday.

MAJOR RESPONSIBILITIES

Management (80%):

• Work with the Associate Director of Museum Experience to craft a multi-year vision for how to build a robust education team and visitor experience.
• Recruit, hire, train and supervise the paid and volunteer educator team, including teen and adult volunteers, Education Facilitators, Education Assistants, and the Administrative Coordinator.
• Schedule educator team members and volunteers to meet the needs of the Museum, including but not limited to public and paid programs, special events and offsite programming.
• Execute quality control and promote growth of team members through regular site walkabouts, and by providing training, regular coaching and constructive real-time feedback on program design, facilitation, implementation, and administration.
• Strategically collaborate to increase paid admits and membership base using programming and a world class staff.
• Manage timeline, workflow, schedule, staffing and implementation for festivals and special events, including donor/member events.
• Work with the Museum Experience team to contribute to designing and piloting creative and innovative ideas to increase visitor engagement and drive attendance to the Museum.
• Work with the Public Programs team to develop and implement a robust training system for team members.
• Regularly evaluate the overall visitor experience and conduct market research to make informed recommendations for growth, expansion, marketing, and improved quality; ensure programs meet departmental goals and learning outcomes.
• Work with the Museum’s Center for Childhood Creativity to ensure Museum programming and staff interactions are in line with current research.
• Support logistical implementation of all components of visitor engagement.
• Make recommendations for public education and communication, including signage and documentation.
• Manage the Visitor Experience and Education Facilitators team budget.
• Launch and lead Museum volunteer program, including recruitment, training, scheduling, facilitation, and evaluation.
• Manage visitor feedback loop with staff and visitors. 

Facilitation (20%):

• Maintain a regular presence on the Museum floor to facilitate programs and provide modeling and real-time feedback to educators.
• Serve as primary back-up facilitator for the Museum’s educational programs.
• Serve regular shifts as the Museum’s Duty Officer.
• Other programmatic support as needed.

Requirements

• BA or BS, or equivalent professional experience, in Museum Studies, Education, or relevant field
• Proven track record of successfully managing teams and projects required
• Approach to coaching and management as an opportunity for teaching, support, and professional development of staff
• Experience working with young children, families, and teens in an informal education setting required
• Customer service experience required
• Bilingual in Spanish or Cantonese preferred; candidates of color encouraged
• Tolerance of ambiguity, change, risk, rapid iteration and a fast-paced work environment; ability to manage pressure with sense of humor, perspective and strong prioritization, and positivity
• Skills in both creative idea generation and tactical execution
• Ability to work both independently and collaboratively within a team
• General comfort with technology; high proficiency with full Microsoft Suite; ability to learn new platforms quickly
• Excellent oral and written communication skills
• Early Childhood Education units and knowledge of developmentally appropriate practice for young children and families preferred
• Must be trained or commit to being trained in First Aid, CPR and AED for adult, infant and child