Description:
Do you love helping people and seeing visitors leave with a smile on their face? Do you know that when guests are greeted warmly, it sets the tone for the rest of their visit?

If so, we want you to join our dedicated and lively team of Guest Service Ambassadors! Our ambassadors are cheerful, professional, and knowledgeable and make our guests feel welcome, valued and important. Ambassador roles include being in our gift shop, at our admissions desk and in the Casino building, which acts as a welcome center on the weekends. Everyday is different but our ambassadors continually provide exemplary customer service.

The Trustees is an organization with a fascinating past and an exciting future. Our places are open to all and we thrive by involving as many people as possible in what we do. Founded in 1891, by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts and work to protect special places across the state. We have helped protect more than 50,000 acres, including 25,000+ acres on more than 100 reservations that are all open to the public. We are a nonprofit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and more than 40,000 members.

Our seasonal staff plays an integral role in ensuring that our visitors enjoy our extraordinary places. With the change to warmer temperatures, we experience an influx of visitors of all ages and backgrounds who want to explore and be inspired by our properties. Sandy beaches, wooded trails, cultural gardens, historic homes, community supported agriculture—there are many ways for visitors to discover and explore The Trustees, and just as many opportunities for seasonal employees to make each visitor’s experience special.

Reporting to the Cultural Site Administrator, your responsibilities include:

  • Welcome and orient visitors upon arrival while providing information about the property and the programs available each day
  • Establish a positive visitor experience and provide excellent customer service
  • Promote the mission of The Trustees and our work; encouraging guests to join us as members in preserving special places across the state of Massachusetts
  • Assist visitors and answer questions cheerfully throughout the day
  • Conduct pre-opening setup at to assure that everything is ready when the first visitor arrives
  • Close and secure the Casino and Great House operations at the end of the day
  • Provide ongoing merchandise inventory control
  • Reconcile cash register and credit card machines
  • Arrange and sell museum and estate merchandise
  • Sell and track all daily admissions at the site
  • Make visitors aware of the menu of tour options, rates, etc.
  • Advise the Cultural Site Administrator of any problems, maintenance needs, or supply shortages as necessary
  • Stock and assemble membership packets and report supply shortages to the Cultural Site Administrator
  • Participate in regular trainings and team meetings that provide professional skill development, update staff on current developments at The Trustees of Reservations, and inform staff of both interpretive philosophy and interpretive techniques that improve visitor experiences on site
Qualifications:
Successful candidates:

  • are professional and team-oriented
  • are respectful of all visitors and able to provide exceptional customer service
  • are detail oriented and able to carefully track revenue and visitation numbers
  • are comfortable and proficient with cash management systems
  • are reliable and committed to the position, the site team, and the mission of The Trustees of Reservations
  • are able to multi-task and handle larger crowds
  • have a retail or customer service background
  • Available 2 – 3 days a week, Tuesday – Sunday

This is a part-time, seasonal position, expected to work 2-3 days per week, including some weekend days. The Great House at Castle Hill is open to the public for tours 6 days a week from late May-October, and on weekend in November.

How To Apply:
APPLY NOW – Guest Services Ambassador

The Trustees of Reservations offers competitive compensation and the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors, who love the distinctive charms of New England, and who believe in celebrating and protecting our special places, for everyone, forever.

In addition to being an Equal Opportunity Employer, The Trustees of Reservations aim to create a thriving, inclusive workplace that values each member of our team. We aspire to reflect and effectively serve the residents and communities of Massachusetts who are at the core of our mission.

No phone calls please.

Apply by:
September 08, 2016