Description:
Reports to: Visitor Experience Managers

Position Details: Full-Time & Part Time positions available; $10.00/hour

Visitor Experience Associates are responsible for promoting a fun learning experience for all visitors.

Essential Responsibilities:

  • Engage with visitors in a welcoming, courteous, and professional manner
  • Promote the Power of Play through programming and visitor engagement
  • Provide 5-Star service to visitors throughout the Museum
  • Participate in regularly scheduled staff meetings and ongoing training
  • Perform daily opening/closing duties throughout the Museum such as routine cleaning, restocking, and preparation of program materials
  • Assist with birthday parties and group visits as needed
  • Accurately process cash, credit card, passes, and membership sales in a fast-paced environment
  • Complete Admissions paperwork with great attention to detail
  • Accurately count in register drawer at the beginning of a shift and reconcile it at the end of a shift
  • Engage children and families to maximize their learning and enjoyment in the museum by offering a welcoming, courteous, professional, and safe presence and environment
  • Welcome visitors at the Admissions desk and collect necessary source code and zip code data
  • Act as a first floor visitor guide and staff support such as greeting, visitor hand stamping, and crowd control
  • Provide visitors with general information regarding Museum exhibits, programs, and services
  • Other duties as required

Relevant Factors

  • Weekends, holidays required
  • Punctuality and attendance are required for assigned shifts
  • Lifting up to 25 lbs. may be required
  • Periodic outdoor work may be required
  • Uniform/dress code required

Qualifications:

  • High school diploma or equivalent; some college experience preferred
  • Advanced course work or experience in customer service,education, family learning, or retail operations preferred
  • Experience working with young children (ages 0-8) and their families in recreational settings, after-school programs or classrooms
  • Ability to engage positively with all visitors
  • Previous cash handling experience
  • Excellent communication skills and ability to interact positively with children, adults, and large groups
  • Ability to react positively to a rapidly changing environment and make good decisions under pressure
  • Experience working in a fast-paced, high-volume environment
  • Ability to work with diverse staff and visitors
  • Fluency in multiple languages a plus

How To Apply:
Please send a cover letter and resume to jobs@BostonChildrensMuseum.org with the subject line: Visitor Experience Associate

Apply by:
August 12, 2016