Director of Visitor Services [Children’s Museum, United Arab Emirates]

We are looking for a Director of Visitor Services for a children’s museum in the UAE. The primary role of the Director of Visitor Services is to ensure that every single child (and visitor) at the museum is having an exceptional and awesome time, and that they leave the museum wanting to come back as soon as possible. The Director of Visitor Services will be responsible for energizing, motivating, uplifting, engaging, leading, managing, training, supervising, overseeing, evaluating, and developing all the floor staff and ensure that the museum’s ‘happiness’, ‘fulfillment’, and ‘developmental’ objectives (mentioned above) are being achieved for every visitor. Leading by example and spending as much time as possible on the floor interacting with visitors, the Director of Visitor Services will take full responsibility and accountability for being a positive interface between the museum and its guests (which is expected to be a very culturally diverse group). Through observations and data, the Director of Visitor Services will need to assess (and quantify) the quality of the overall experience for each visitor (including the quality of the experiences within different zones of the museum), and identify opportunities for improving the guest experience on a continuous basis.