The Wing Luke Museum of the Asian Pacific American Experience (The Wing) seeks an individual to manage business development, sales and outreach for our tour programs. The Tour Manager serves as staff lead for reservations of tours, preparing and maintaining reservations database, invoicing and recording payments, following up on overdue payment collections, communicating with tours regarding pre- and post-visit materials, and managing outreach efforts to teachers and other groups. The Tour Manager also oversees booking of neighborhood walking tours, including nationally-known Chinatown Discovery Tours. The Tour Manager will lead museum and neighborhood walking tours as needed. This position plays a lead role in the Education and Tour Area, reporting to the Education and Tour Director. The Tour Manager is also a member of the Program Department team, and collaborates closely with other staff members, particularly the Visitor Services Team. The Tour Manager will supervise the Tour Coordinator and our team of Interpretive Leads.
The daily duties of this position will include booking tours, working with the Tour Coordinator to meet the goals outlined in the department plan, cultivating new tour customers, confirming bookings, managing the tour schedule and managing payments. This position works closely with the Education Specialist to ensure curriculum guidelines are communicated to Interpretive Leads, and communicates and coordinates with other departments for financial reporting, event coordination, neighborhood tours and website content. The successful candidate will possess a passion for the mission of The Wing and the history, art and culture of the Asian Pacific Islander American and Chinatown-International District communities. This individual must have a knack for and demonstrated success in sales and business/program expansion, be friendly and enjoy working with all ages, and have strong organizational and administrative skills with great attention to detail. Strong verbal and written communication skills are a must.
This is a full-time salaried position.Salary DOE. Candidates with 3 or more years of experience preferred. The organizational environment consists of hard-working, friendly staff and community volunteers committed to a thriving community-based organization. The position is available immediately. Resumes will be accepted until the position is filled. EOE. No relocation expenses paid.
Send cover letter and resume to: firstname.lastname@example.org with “Tour Manager” in the subject line. No phone calls, please.