Posted on: 10/01/2014

Mystic Seaport is currently looking for a Director of Visitor Services. This position is responsible for the leadership, strategic direction, and administration of all activities relating to the quality and effectiveness of the Visitor Services department, including admissions, event coordination and membership sales through a culture of hospitality, excellent customer service, and sound business practices. This position will support general Museum operations with effective and timely communication and open dialog across departments for on grounds programming and special projects. Essential Functions: Communication and Teamwork: Shares the responsibility for improving the quality and effectiveness of the visitor experience through the dissemination of clear, accurate, and consistent information and customer service across the Museum. Leadership: Provides creative leadership to the department staff encouraging cooperation and teamwork. Participates actively in the management of the Museum with Department Directors and the Management Committee including the Strategic Plan and implementation department-specific initiatives. Reviews and evaluates department supervisory and line staff. Business Management: Conducts and compiles visitor satisfaction surveys on a regular basis. Prepares and administers annual Department budget with the Assistant Director. Directs and manages grant projects and related budgets as appropriate. Qualifications: • B.A./B.S. in American history, education, museum studies or related field • 5-10 years’ experience required. • Willingness to work some weekends, holidays and evenings. To Apply: Please submit a Mystic Seaport application (found athttp://www.mysticseaport.org/wp-content/uploads/Employment-application.pdf), resume, and cover letter to human.resources@mysticseaport.org OR to Mystic Seaport PO Box 6000 Mystic, CT 06355 Attn: Human Resources. An EOE.Posted on: 10/01/2014