Visitor Services Manager For the full detailed job description, visit http://emkinstitute.org/jobs. Reporting to the Vice President of Operations and Finance, the Visitor Services Manager is responsible for managing the operations of the “front of house” customer service experience. This includes ensuring that all of the functions of the Institute are in place every day in order to open to the public. This role is responsible for admission and membership sales, supervision of Guest Service Team Members and the main Information desk, working with members of the finance department to manage income from door sales, and balancing registers at the end of ticket seller shifts. The Visitor Services Manager oversees the Visitor Services Coordinator and the Volunteer and Intern Coordinator/Recruiter to ensure that all visitors have a safe and enjoyable educational experience that communicates the Institute’s mission. Primary Responsibilities: • Facilitate the daily staffing and operation of the Visitor Services areas to include the opening and closing of specific stations, problem solving, training, and supervision of funds, in concert with fellow Managers and in accordance with company Standard Operating Procedures. Requirements: • Bachelor’s degree required. • Management experience preferred • Customer Service experience at middle management level. • Previous visitor services at a similar institution (with front of house management) preferred. Please email résumé and cover letter to resumes@emkinstitute.org, “Visitor Services Manager” in the subject line. Please, no phone calls.Posted on: 12/01/2014