The Trustees is an organization with a fascinating past and an exciting future. Our places are

open to all and we thrive by involving as many people as possible in what we do. Founded in

1891, by a group of visionary volunteers, we preserve, for public use and enjoyment,

properties of exceptional scenic, historic, and ecological value in Massachusetts and work to

protect special places across the state. We have helped protect more than 50,000 acres,

including 25,000+ acres on more than 100 reservations that are all open to the public. We

are a nonprofit conservation organization funded and supported entirely by our visitors,

supporters, volunteers, and more than 40,000 members.

Our seasonal staff plays an integral role in ensuring that our visitors enjoy our extraordinary

places. With the change to warmer temperatures, we experience an influx of visitors of all

ages and backgrounds who want to explore and be inspired by our properties. Sandy

beaches, wooded trails, cultural gardens, historic homes, community supported

agriculture—there are many ways for visitors to discover and explore The Trustees, and just

as many opportunities for seasonal employees to make each visitor’s experience special.

With views of Monument Mountain, original artwork, a shingle-style house, and a stunning

collection of gardens created over 30 years by renowned landscape architect Fletcher Steele

and Joseph Choates’s daughter, Miss Mabel Choate, Naumkeag is a quintessential country

estate of the Gilded Age. Bequeathed in its entirety in 1959 – from furniture to garden tools –

Naumkeag offers an unforgettable experience for visitors to explore.

About the Position:

Do you love helping people and seeing visitors leave with a smile on their face? Do you

know that when guests are greeted warmly, it sets the tone for the rest of their visit? As

Visitor Services and Museum Shop Assistant, it is your job to ensure that every aspect of the

experience enchants our visitors. Reporting to the Engagement Manager, your

responsibilities include:

 Welcoming and orienting visitors upon arrival while providing information about the

property and the programs available each day

 Establishing positive visitor experiences and providing excellent customer service

 Assisting visitors and answering questions cheerfully throughout the day

 Acting as an ambassador for the site and The Trustees of Reservations while

promoting membership

 Conducting pre-opening setup at the Welcome Center / Museum Shop to assure that

everything is ready when the first visitor arrives

 Closing and securing the Museum Shop at the end of the day

 Providing ongoing merchandise inventory control

 Reconciling cash register and credit card machines

 Arranging and selling museum and garden merchandise

 Tracking all daily admissions at the site

 Advising the Engagement Manager of any problems, maintenance needs, or supply

shortages as necessary

 Consulting with the Enterprise Manager in resolving problems and making decisions

appropriate for the smooth running of the museum store

 Participating in regular trainings and team meetings that provide professional skill

development, update staff on current developments at The Trustees of Reservations,

and inform staff of both interpretive philosophy and interpretive techniques that

improve visitor experiences on site

 Promoting the mission of The Trustees of Reservations and our work; encouraging

guests to join us as members in preserving special places across the state of

Massachusetts

Qualifications:

The Visitor Services and Museum Shop Assistant should be cheerful, professional and

knowledgeable in their work. Excellent customer service skills are required. They should

possess the talent to answer questions patiently and the ability to make guests feel welcome

and important.

Successful candidates:

 are professional and team-oriented

 are respectful of all visitors and able to provide exceptional customer service

 are detail oriented and able to carefully track revenue and visitation numbers

 are comfortable and proficient with cash management systems

 are reliable and committed to the position, the site team, and the mission of The

Trustees of Reservations

 have a retail or customer service background

This is a part-time, seasonal position, expected to begin in May and end in October. Daytime,

weekend and some evening hours are required. The Trustees offers competitive salaries and

the opportunity to be part of a dedicated team across the Commonwealth who love the

outdoors, who love the distinctive charms of New England, and who believe in celebrating

and protecting our special places, for everyone, forever.

How to Apply:

Interested candidates should submit their resume, cover letter, and salary requirements via

email to:

Andrian Paquette, apaquette@ttor.org

by mail to: The Trustees of Reservations, Attn: Andrian Paquette, PO Box 792, Stockbridge

MA 01262.

No phone calls please.

In addition to being an Equal Opportunity Employer, The Trustees of Reservations aim to

create a thriving, inclusive workplace that values each member of our team. We aspire to

reflect and effectively serve the residents and communities of Massachusetts who are at the

core of our mission.