Visitor Services & Volunteer Coordinator [National Museum of American Jewish History]

Visitor Services & Volunteer Coordinator – National Museum of American
Jewish History

Visitor Services & Volunteer Coordinator
Organization: National Museum of American Jewish History
Job Categories:
Administrative, Customer Service, Philadelphia County (PA), Community
Art/Cultural Organization, Museums, Presenting Organization/Performance
Spaces

Position Description:

The National Museum of American Jewish History (NMAJH), on Independence Mall
in Philadelphia, presents educational programs and experiences that
preserve, explore and celebrate the history of Jews in America. Its purpose
is to connect Jews more closely to their heritage and to inspire in people
of all backgrounds a greater appreciation for the diversity of the American
Jewish experience and the freedoms to which Americans aspire.

As a dedicated member of the team, the Visitor Services & Volunteer
Coordinator will be responsible for helping to make the best possible
experience for our visitors – providing both front-line service (out on the
floor) and office assistance – and for coordinating the work of the
extensive Visitor Services volunteer base.

Benefits:
We value our employees’ time and efforts. Our commitment to your success is
enhanced by our competitive compensation, commensurate with experience in
addition to:
* Continuous training
* Medical coverage including health, dental, vision, life and disability
insurance
* High energy, professional work environment

We work to maintain the best possible environment for our employees, where
people can learn and grow with the company. We strive to provide a
collaborative, creative environment where each person feels encouraged to
contribute to our processes, decisions, planning and culture.

Responsibilities:

*   Greet and assist visitors, provide excellent customer service to all
*   Address and resolve visitor concerns and complaints and troubleshoot
other issues on the floor
*   Schedule, supervise and help recruit and train a large volunteer corps
and follow up when volunteers are absent without notice
*   Conduct daily informational briefings for volunteers to communicate
schedules, upcoming events, floor issues, etc.
*   Perform other volunteer administration tasks, including tracking hours,
sending email updates, processing applications, interviewing new candidates,
etc. and internally advocating for volunteers
*   Respond to phone and email inquiries
*   Assist with group welcoming, orientation and other logistics
*   Ensure staffing of key floor areas (coat room, entry, etc.) by covering
*   Help with daily Museum opening/closing procedures
*   Help with queue lines and crowd control during regular hours and for
special events and programs
*   Oversee operation of Museum floor in absence of Floor Coordinator or
Director of Volunteer Services
*   Perform a variety of other administrative tasks and duties as assigned
by Director
*   Help control/direct visitors during emergencies or evacuations
*   Routinely work weekends, holidays (when the Museum is open) and
frequent evenings

Qualifications:

*   Bachelor’s degree
*   2+ years experience in a customer/guest services role required, working
directly with visitors/the public on a daily basis, ideally in a museum, zoo
or similar public educational/cultural institution
*   Excellent communication, interpersonal and customer service skills,
with the ability to remain poised, professional and courteous in the face of
stressful situations or with challenging visitors
*   Demonstrated ability to pro-actively address issues, with excellent
problem-solving and decision-making skills and sound judgment
*   Genuine enthusiasm for working with people, and experience and comfort
interacting with a diverse visitor base (differing in age, culture, physical
abilities, etc.)
*   Ability to work independently and as part of a team
*   Strong organizational and multi-tasking skills
*   Commitment to the mission of the Museum
*   Ability to work flexible hours
*   Experience working with volunteers and some supervisory and scheduling
experience desired
*   Proficiency with Microsoft Office software, Word, Excel, Outlook
*   Familiarity with a POS system environment a bonus
To Apply:

To respond to this great opportunity, visit
https://insperity.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=76483.

EOE.

Museum Educator, Jewish School and Family Programs [National Museum of American Jewish History]

EDUCATOR WITH JEWISH SCHOOLS AND FAMILIES PROGRAM, NMAJH

The National Museum of American Jewish History’s mission is to present

educational programs and experiences that preserve, explore and

celebrate the history of Jews in America. Our purpose is to connect Jews

more closely to their heritage and to inspire in people of all
backgrounds a greater appreciation for the diversity of the American
Jewish experience and the freedoms to which Americans aspire.

The Museum Educator, Jewish School and Family Programs, is a new
position in a young and rapidly growing department. Its major focus will
be on the development and implementation of creative, unique, engaging
and academically-sound programs for Jewish visitors, particularly Jewish
schools.

Responsibilities Include:

Create on-site, as well as pre- and post-visit, activities for classes
from Jewish Day Schools, congregational and supplementary Schools. Train
docents to implement these activities. Observe school visits and lead
evaluations to hone the curricula and docent performances.

Conduct training workshops for teachers from Jewish schools.

Assist in outreach to Jewish schools to increase number and quality of
class visits.

Create gallery activities and workshops for families, targeted to Jewish
holidays.

Assist in planning and implementation of adult courses.

Assist in planning of long-distance learning via web applications and
other media.

Experience:

MA in Education, Jewish studies, Art History, Museum Studies or a
related field.
5+ years in Museum Education or comparable experience creating
object-based curriculum.
Experience creating and leading educational activities for students K-12
a must; experience with adult and senior education a plus. Informal
education experience also a plus.
Knowledge of Judaism and Jewish history
Knowledge of greater Philadelphia Jewish day school community preferred.
Reading knowledge of Hebrew.
Command of Microsoft Word, Excel, Powerpoint.

Command of desk-publishing software a plus.

Personal Qualifications:

Commitment to mission of the National Museum of American Jewish History.
Excellent writing and oral communication skills

Excellent people skills, able to work with and motivate volunteers and
visitors of all ages and backgrounds.

Able to work well alone and as a team member.

Well organized.
Good sense of humor.
Flexibility to work some nights and weekends.

Salary commensurate with experience plus generous benefits.

For information on the Museum, visit www.nmajh.org

Interested candidates, apply now!

To respond to this great opportunity, please submit an application
through Insperity at:
https://insperity.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=70627
No calls to the Museum directly, please.
EOE
Education Level: Master’s Degree Minimum