How can I check on the status of an incident or request that I have open with my IT support group?

You can check on the status of an incident or request in three ways:

1. Visit the TechConnect Service Desk 24 hours a day and click Open Incidents & Requests in the Check Status section on the right.
2. Open a notification email you’ve received for your incident or request and click the link provided.
3. Call your IT support group and speak with a technician about your incident or request. Be sure to have the incident or request number handy so the technician can easily locate the item that you’re calling about.