How does TechConnect work?
After submitting an incident or request, you will receive emails about who will be assisting you, as well as emails notifying you of all changes to the status of your incident or request. The majority of these emails will include links to the TechConnect Service Desk where you can check the current status 24 hours a day. As before, you may continue to submit incidents and requests via email or phone. In addition, you can also submit and check the status of incidents and requests via the TechConnect Service Desk. You may find that online submission is the most convenient and fastest way to get all the necessary information to your IT support group.