Archive for 2011

Caller ID on Tufts phone lines

As of August 12th, 2011, Tufts has changed the way that Caller ID is handled by the Tufts phone system. External calls now send the specific 10-digit telephone number. For example if your extension in Medford is x71234, external caller ID will appear as 617-627-1234. Boston calls will appear as 617-636-xxxx and Grafton calls will […]

,

No Comments

How do I give access to shared calendars to other employees?

The owner of the shared room or group calendar can provide the employee with access to the calendar. If you need to identify the owner of a calendar, please contact OIT at 617-636-0331 or oit@tufts.edu. Once you have identified the owner of the calendar, have the owner complete the following steps from within Microsoft Outlook: […]

No Comments

How can I get an email address for a group, study, or event created?

In order to submit a request for a group email address, a request needs to be submitted via the TechConnect Service Desk. 1. Log into the TechConnect Service Desk at http://it.tufts.edu 2. Click on “Submit a Request” 3. Choose the option for a New Exchange Share Email Account 4. Enter the requested information such as […]

,

No Comments

How can I check on the status of my request?

The University has implemented a new IT Service Management Tool called TechConnect.  This tool will allow you to login to the Service Desk and view the status of your requests and quickly submit new requests as well. You also still have the option of contacting  OIT directly at 617-636-0331 or at OIT@tufts.edu.

, , , ,

No Comments

Infoboard

Infoboard is a website that tracks all University IT systems and their downtime, whether scheduled or unscheduled. http://infoboard.tufts.edu

, ,

No Comments

I’ve recently changed my legal name. Can I update my email address?

If you are a Tufts University employee who has had a legal name change, contact Tufts Human Resources to update your legal name in their records.  Once these records are updated, please contact OIT to update your email address. Your old address will continue to forward mail for a period of 90 days. We do […]

, , ,

No Comments

I forgot my E-Serve password.

Tufts Employee Self Service Login is a separate password from your “Tufts Password” that you use to login to your computer and your e-mail. Access to Employee Self Service is through the HR website at http://eserve.hr.tufts.edu If you have forgotten your password, you may click the link below the login box labeled “Forgot Password”. You […]

, , , , , , ,

No Comments

Should my account be an Administrator on my computer?

OIT provides security updates, software installs and general maintenance duties for your computer, but there are some times that you may need to do this yourself either after hours, or during an emergency.  To see if you are eligible for administrative access to your computer, please contact OIT. When an account with administrator privileges is […]

, , ,

No Comments

Dropbox.com

Dropbox is a Web-based file hosting service that uses cloud computing to enable users to store and share files and folders with others across the Internet. Dropbox offers a free service with a limited quota and a paid service with expanded levels of quota. Clients are available for Windows, mac OSX, Linux, as well as […]

, , , ,

No Comments

How can I share data with collaborators outside of Tufts?

The University has no current method for sharing data with external groups. For this, we’ve seen some groups utilize  dropbox.com as a solution.  Dropbox.com is a respected company and their product is reputable. We don’t recommend installing their client on your computer, but instead, access files through the website.  Dropbox allows users to share specific […]

, , ,

No Comments

Will my old software work on a new computer?

If you are replacing a computer that is more than three years old, chances are good that the software will be incompatible with your new computer.  Windows 7 64-bit is a major change from Windows XP or Windows 2000 so most software will need to be updated prior to installation with the new operating system. […]

No Comments

What if I can’t find the proof of purchase or media for my software?

The University requires proof of ownership for all software installed on University owned computers.  If the software, such as Microsoft or Adobe products, was purchased through Tufts, there may be a way to retrieve the proof of purchase from the vendor.  If you need assistance with retrieving this information, please contact OIT. If your software […]

,

No Comments

What software is available from the University for no cost?

Microsoft Windows 7  Enterprise (upgrades only) for computers owned by the University is available under the Tufts Microsoft Campus Agreement. Microsoft Office Professional 2007 or 2010 is available to install on computers owned by the University. A corresponding “Work at Home” copy is available for Faculty and Staff to install on personally owned computers off […]

, ,

No Comments

Computer Modernization Initiative Frequently Asked Questions

How do I view a Dell E-quote that OIT created for me? How do I order a Dell E-quote from Tufts Marketplace? How do I order an Apple quote from Tufts Marketplace? How do I find the serial number, service tag, or computer name for my device? What software is licensed by the University? What […]

,

No Comments

I have a problem with my desk phone

UIT Voice Services is available to assist with desk phone issues.  They can be reached at 617-627-4357 or at teldesk@tufts.edu For more information, please visit the Voice Services Repair page

,

No Comments

Computer Modernization Initiative (CMI)

Synopsis If you are a full-time benefits-eligible Faculty or Staff member at Tufts University School of Medicine, you are eligible to replace your old computer every five years. Overview A survey of computers used by TUSM faculty and staff has indicated that many of our systems are more than 5 years old.  Older systems do […]

,

No Comments

How do I view a Dell E-quote that OIT created for me?

The simplest way to view the quotes while on campus is through the Dell link on the following Finance page: http://go.tufts.edu/vendors Once you reach the Dell site, follow the directions below to access the quotes. To retrieve E-Quotes: ——————————— 1. Select “E-quotes” at the top of the page. 2. In the E-Quote Number field, enter […]

, ,

No Comments

How do I order a Dell E-quote from Tufts Marketplace?

Log in to Tufts Marketplace with your Tufts Username and Password.  If you need an account, please complete the Marketplace authorization form, found on the Purchasing website. Click on the Dell icon to access the Dell Premier website for Tufts University.  Then follow the directions below to access the E-Quote that has been created for […]

, , , , , , , ,

No Comments

How do I connect my laptop to the Internet at Tufts

In order to connect a laptop to Wireless Network at Tufts, the laptop’s network card will need to registered.  If you have a Tufts user name (UTLN) and password, you can do this yourself.  You  will need to register your computer once for each connection (wired and wireless) if you plan on using both methods […]

,

No Comments

Standard Apple Laptop

13″ MacBook Pro Template Number: 2000103417     Mavericks Operating System     13.3 inch LED backlit glossy widescreen (1280×800 native resolution)     Intel Core i5 Dual-core 2.5 GHZ, Turbo Boost up to 3.1GHz     500 GB SATA 5400 rpm Hard Drive     Superdrive 8x (DVD +/- R DL / DVD +/- RW/CD-RW)     4 GB 1600MHZ DDR3 […]

, , ,

No Comments