Archive for 2011
Caller ID on Tufts phone lines
Posted by Kevin Murphy in Communication & Collaboration, Service Catalog on August 15, 2011
As of August 12th, 2011, Tufts has changed the way that Caller ID is handled by the Tufts phone system. External calls now send the specific 10-digit telephone number. For example if your extension in Medford is x71234, external caller ID will appear as 617-627-1234. Boston calls will appear as 617-636-xxxx and Grafton calls will [...]
How can I get an email address for a group, study, or event created?
Posted by Kevin Murphy in Communication & Collaboration, Frequently Asked Questions, Service Catalog on July 11, 2011
In order to submit a request for a group email address, a request needs to be submitted via the TechConnect Service Desk. 1. Log into the TechConnect Service Desk at http://it.tufts.edu 2. Click on “Submit a Request” 3. Choose the option for a New Exchange Share Email Account 4. Enter the requested information such as [...]
How can I check on the status of my request?
Posted by Kevin Murphy in Desktop Computing & Printing, Frequently Asked Questions, Service Catalog on June 24, 2011
The University has implemented a new IT Service Management Tool called TechConnect. This tool will allow you to login to the Service Desk and view the status of your requests and quickly submit new requests as well. You also still have the option of contacting OIT directly at 617-636-0331 or at OIT@tufts.edu.
Infoboard
Posted by Kevin Murphy in Communication & Collaboration, Service Catalog on June 23, 2011
Infoboard is a website that tracks all University IT systems and their downtime, whether scheduled or unscheduled. http://infoboard.tufts.edu