When a hard drive fails and you absolutely need the data that is on the drive, there is still hope. We recommend immediately turning off the computer in question and contacting OIT. There are two companies that perform data recovery from damaged hard drive or removable media (dvds, cds, sdcards, etc.).
A local company, Tech Fusion, is located in the Fresh Pond area of Cambridge.
A remote company, Drive Savers, is located in California but promises quick turnaround and next day shipping. Drive Savers gives Tufts University employees and students a 10% discount on all data recovery labor charges, and if no data is recovered, there is no charge for Standard and Economy services on stand alone storage devices.
To use the discount, please use the Tufts University educational Account Number (DS 70235)