Archive for June, 2011
How can I check on the status of my request?
Posted by Kevin Murphy in Desktop Computing & Printing, Frequently Asked Questions, Service Catalog on June 24, 2011
The University has implemented a new IT Service Management Tool called TechConnect. This tool will allow you to login to the Service Desk and view the status of your requests and quickly submit new requests as well. You also still have the option of contacting OIT directly at 617-636-0331 or at OIT@tufts.edu.
Infoboard
Posted by Kevin Murphy in Communication & Collaboration, Service Catalog on June 23, 2011
Infoboard is a website that tracks all University IT systems and their downtime, whether scheduled or unscheduled. http://infoboard.tufts.edu
I’ve recently changed my legal name. Can I update my email address?
Posted by Kevin Murphy in Communication & Collaboration, Frequently Asked Questions, Service Catalog on June 23, 2011
If you are a Tufts University employee who has had a legal name change, contact Tufts Human Resources to update your legal name in their records. Once these records are updated, please contact OIT to update your email address. Your old address will continue to forward mail for a period of 90 days. We do [...]
I forgot my E-Serve password.
Posted by Kevin Murphy in Accounts & Passwords, Frequently Asked Questions, Passwords, Service Catalog on June 23, 2011
Tufts Employee Self Service Login is a separate password from your “Tufts Password” that you use to login to your computer and your e-mail. Access to Employee Self Service is through the HR website at http://eserve.hr.tufts.edu If you have forgotten your password, you may click the link below the login box labeled “Forgot Password”. You [...]
Should my account be an Administrator on my computer?
Posted by Kevin Murphy in Desktop Computing & Printing, Desktop Support, Frequently Asked Questions, Security, Service Catalog on June 23, 2011
OIT provides security updates, software installs and general maintenance duties for your computer, but there are some times that you may need to do this yourself either after hours, or during an emergency. To see if you are eligible for administrative access to your computer, please contact OIT. When an account with administrator privileges is [...]