Archive for June 22nd, 2011
Will my old software work on a new computer?
Posted by Kevin Murphy in Frequently Asked Questions, Service Catalog, Software on June 22, 2011
If you are replacing a computer that is more than three years old, chances are good that the software will be incompatible with your new computer. Windows 7 64-bit is a major change from Windows XP or Windows 2000 so most software will need to be updated prior to installation with the new operating system. [...]
What if I can’t find the proof of purchase or media for my software?
Posted by Kevin Murphy in Frequently Asked Questions, Service Catalog, Software on June 22, 2011
The University requires proof of ownership for all software installed on University owned computers. If the software, such as Microsoft or Adobe products, was purchased through Tufts, there may be a way to retrieve the proof of purchase from the vendor. If you need assistance with retrieving this information, please contact OIT. If your software [...]
What software is available from the University for no cost?
Posted by Kevin Murphy in Frequently Asked Questions, Service Catalog, Software on June 22, 2011
Microsoft Windows 7 Enterprise (upgrades only) for computers owned by the University is available under the Tufts Microsoft Campus Agreement. Microsoft Office Professional 2007 or 2010 is available to install on computers owned by the University. A corresponding “Work at Home” copy is available for Faculty and Staff to install on personally owned computers off [...]
Computer Modernization Initiative Frequently Asked Questions
Posted by Kevin Murphy in Desktop Computing & Printing, Frequently Asked Questions, Service Catalog on June 22, 2011
How do I view a Dell E-quote that OIT created for me? How do I order a Dell E-quote from Tufts Marketplace? How do I order an Apple quote from Tufts Marketplace? How do I find the serial number, service tag, or computer name for my device? What software is licensed by the University? What [...]
I have a problem with my desk phone
Posted by Kevin Murphy in Frequently Asked Questions on June 22, 2011
UIT Voice Services is available to assist with desk phone issues. They can be reached at 617-627-4357 or at teldesk@tufts.edu For more information, please visit the Voice Services Repair page