What is LANDesk?

LANDesk Management Suite is a tool with which assists Tufts IT departments in remotely managing computers.

Among other features, the product, which is installed as a program on each computer at Tufts, allows for:

  • Remote Control by a technician to the customer’s computer (access can be approved only by the customer)
  • Software Management: Provides the ability to install or update software remotely without impacting the customer
  • Patch Management: Provides the ability to patch software for improved security

Privacy of the customer’s data on the system is maintained and technicians only gain access to a system when the customer approves the access.

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