Frequently Asked Questions

Recommended Printers

OIT recommends the following printers… Monochrome (Black/White) Printers: HP P3015N – Single-side Printing https://www.cdwg.com/shop/products/HP-LaserJet-Enterprise-P3015n-Printer-B-W-laser/2098624.aspx HP P3015DN – Duplex Printing  http://www.cdwg.com/shop/products/HP-LaserJet-Enterprise-P3015dn/1824107.aspx Color Printer: Brother HL-4150N  http://www.cdwg.com/shop/products/Brother-HL-4150CDN-Color-LaserPrice-reflects-savings-of-50-ends-10-31/2215008.aspx Have questions or need additional information?  Contact OIT at (617) 636-0331 or oit@tufts.edu to discuss your specific printing needs.

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How to Add an Email Address to a Konica Minolta Copier

Find your model and follow the steps below to add e-mail addresses to your Konica Minolta copier. Bizhub 200, 250 or 350 Press the following: UTILITY/COUNTER (hard-key to the right of LCD) USER SETTING E-MAIL INPUT ONE-TOUCH Select desired “One-Touch” button to program Enter user’s name then press NEXT Press PC, EMAIL then NEXT Enter [...]

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How to log into an encrypted computer for the first time

If you have not logged into an encrypted computer before, and you have received an encryption account from OIT, the following procedures must be followed: Another user with an encryption account must log onto the computer first The user must then sync the computer with the Encryption server.  This is done as follows: In the [...]

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FAQ for Research Storage

Q: How can I map research storage? A: To map the storage you can follow the directions here: How to Map a Network Drive Q: Can I access research storage shares when off-campus? A: Yes, you can access the storage from outside of Tufts network through the VPN. Here are the directions how: How Do [...]

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Requesting a New Exchange Shared Email Account

A new Exchange shared email account may be requested directly via the Self Service portal or by navigating to http://it.tufts.edu and selecting “TechConnect” from the Help menu. In the Self Service portal, select the option for ” New Exchange Shared Email Account” and fill in the required information including:  desired email address, display name, email [...]

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Changes to Printing

In early October, OIT made two important changes that affect how printers can be installed on computers.  Prior to this change, OIT had to perform the installation of on-campus printers, while a special administrator or “auser” account was necessary to install a personal printer at home. The first change is that installing a personal printer [...]

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Tufts acquires Site License for ChemDraw Pro

Tufts has recently acquired a site license for ChemDraw by PerkinElmer Informatics. ChemDraw Pro is a software package that allows for the drawing of basic chemical structure and provides Chemical query properties. The ability to create and edit templates and nicknames, Annotation, Relative Stereochemistry, ISIS/Draw Compatibility, support for ISIS-style Data SGroups, Chemical File Formats, Expansion [...]

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I can’t find my Peoplesoft link on my Start Menu

The Start Menu in Windows should contain a sub-menu named “Tufts Services”, which will include a link to Peoplesoft Financials. Every so often the menu fails to load. Most often restarting the computer will resolve the issue, but if you wish to get to the Peopleosft Financials website directly, you may use the following link [...]

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OIT – Who we Support

Who we support: The Office of Information Technology (OIT) supports faculty and staff at Tufts University School of Medicine, its affiliates, The Sackler School of Biomedical Sciences and the Friedman School of Nutrition. OIT also supports Graduate students in the Sackler and Nutrition Schools working with Tufts-owned equipment (typically in Laboratories and Core facilities). OIT [...]

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Maintenance Windows for Tufts Services

Tufts University IT has two defined “Maintenance Windows”.  A Maintenance Window is a period of time when services may not be available due to maintenance.  Not all maintenance windows are used, but users should not expect services to be accessible during the scheduled maintenance windows. Sunday 6:00 am to 10:00 am Friday (Morning)  12:00 am [...]

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How to map network drive?

Different computers (Mac, PCs) may have difficulties connecting to network share when the full path is not provided.  This is a common occurrence when computers are outside of Tufts network and are not joined to the Tufts domain.  Providing only the short version of the path, e.g \\rstore1\PATH_TO_SHARE$ , may not be sufficient to map [...]

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How can I check my e-mail quota?

If you are receiving notices that your mailbox may be almost full, there is a chance that they may be fraudulent. It is best to check with OIT to determine if the notices are legitimate.   One item to remember is that you will not receive a legitimate quota message from Tufts with a link [...]

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How can I donate or recycle my computer?

Tufts University has a computer donation program available for computers that are no more than 4 years old.  If your computer is no more than 4 years old and you wish to donate it to a non-profit organization in the area, please contact OIT, who will initiate the donation process. If your computer is older [...]

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How do I find my computer name?

Windows Windows XP: Right Click on ‘My Computer’ and select ‘Properties’. Select the ‘Computer Name’ tab and the name is listed in the ‘Computer Name’ field. Windows 7: Right Click on ‘My Computer’ and select ‘Properties’. The name is stated in the ‘Computer Name’ field. Mac Choose Apple menu > System Preferences and click Sharing.  [...]

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Is a warranty required for my computer?

OIT highly recommends at least a 3 year warranty on your computer. If your computer is purchased through OIT, it will have either a  3 or 4 year warranty.  If your computer is a laptop, the warranty will also include coverage for accidental damage. The standard Dell Warranty is a Next Business Day On-site warranty, [...]

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Your Mailbox is almost Full!

I received a message regarding my mailbox being almost full. How do I know if it is real or not? Tufts does send out notices when your mailbox nears capacity, but you may also receive fake messages regarding your mailbox as well. What is important to note is that Tufts will never send you a [...]

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Am I eligible to purchase software for personal use at a discount?

Tufts University has a contract with Kivuto to distribute software covered under Employee purchase programs via their web store at http://tufts.onthehub.com. Eligibility: Full-Time Faculty, Staff and Students Software is available from many vendors, including: Microsoft, Adobe, Parallels, National Instruments, Minitab, IBM, JMP, Systat, iGrafx, SigmaFlow, Quark, Trend Micro, Thomson Reuters, Inspiration, Columbia University, Student Backup, StatSoft, and [...]

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Can I get assistance with my personally owned computer?

For Faculty, Staff, and Students at the Medical school, you can receive assistance with your personal computer by bringing it to the HHSL-ITS Service Desk on the 5th floor of the Hirsh Health Sciences Library in the Sackler Building at 145 Harrison Avenue. For more information, please visit their Computer Help Page.

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Will OIT move my computers for me?

To move computers on campus, please contact Tufts Facilities.  It is good practice to let OIT know when the move is happening and what computers or printers are moving so that any re-configuration that needs to happen will be handled in a timely manner. Once the move has happened and the computers are in their [...]

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What is the path to the Friedman School Network Share?

I am using the vpn from home and I need to access the Friedman School of Nutrition Network share. The network path to the share is \\titan\tusm_nutri$ For more information regarding using the vpn to map network drives, please see our page on “Network shares“  

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