Frequently Asked Questions

Can I use Skype?

Yes, Skype is allowed by OIT on Tufts managed computers.  Skype is a peer to peer technology and when installed incorrectly, it may impact computer performance or hinder the Tufts network. Please contact OIT if you would like to have it installed, or if you have questions about how best to configure it in the […]

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Can I sync my Tufts calendar with Google?

We often get asked to assist users in synchronizing their Tufts calendar with a personal calendar hosted on Google, Apple, or another external service.  Unfortunately, while this would be useful, the synchronization between Tufts and Google or Apple (iCloud) has proven to be problematic.  When two calendars are synced, it causes duplicate and triplicate items […]

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What is the size limit for an e-mail attachment?

The Tufts Exchange system has a 50 megabyte attachment limit.  To transfer files larger than 50 megabytes, please consider using an alternate method such as a network share for on-campus collaborators, or a file sharing services such as dropbox.com or box.com for off-campus collaborators as long as the information doesn’t include sensitive information.

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How do I access Peoplesoft Financial Reports from off-campus?

This is a common question we receive from Department Managers or department accountants who need access to Peoplesoft Financials from 0ff-campus.   To access Peoplesoft Financials from off-campus, you will first need to connect to Tufts using the Tufts VPN. Once connected with the vpn, open up Internet Explorer from a Windows computer and navigate […]

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Is my computer kept up to date?

The Office of Information Technology uses a few different tools to help keep your computer up to date. For Windows users, we have a Windows Update Server that silently installs all security updates for most Microsoft products to your computer once a month. These updates include critical security updates for Windows, Office (Word, Powerpoint, Excel, […]

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Replacing the Responsible Use Policy

The Tufts Responsible Use Policy will be replaced by the Information Stewardship policy on May 7th, 2012. The Information Stewardship Policy (ISP) outlines the actions all members of the Tufts community are expected to follow when working with institutional data and systems. To read more information about this policy, please visit the Information Stewardship & […]

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Tufts Guest Wireless Now Available

Tufts University has expanded the existing wireless network to guests. The guest wireless service will allow visitors and guest to gain access to Tufts wireless service without advanced registration and/or delay for activation. The Tufts-Guest wireless network is provided for visitors and short-term guests and has limited access to the Internet and internal Tufts resources. […]

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What mobile resources are available through the Hirsh Health Sciences Library?

The Hirsh Health Sciences Library has a list of resources that are enhanced for mobile devices such as smartphones and tablet computers. The list includes such popular products as PubMed and MedlinePlus.   Visit the HHSL Mobile Resources website.

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What smartphones do OIT employees have?

We often get asked about the smartphones that we use ourselves. Below is a list of phones currently in use within OIT. Apple iPhone 4 Samsung Galaxy SII Samsung Galaxy Nexus Motorola Droid  

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Desktop videoconferencing upgrade

Cisco systems, which provides desktop videoconferencing services to Tufts University has upgraded their Movi client and changed the name. The new product is now named Cisco Jabber. The new Cisco Jabber client promises collaboration across multiple devices, including Windows, Apple, and Android. Alongside the currently available desktop clients for Windows and Apple, there are apps […]

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Facilities Service Request System

On Monday, March 26, 2012, the Facilities Services Department will no longer require paper Interdepartmental Requisition (IDRs). We will be replacing the paper form of the IDRs with the electronic Online Service Requests. The Online Service Request form functions both as a maintenance work request and an event set-up request. A unique computer-generated number allows […]

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How can I set up a blog?

A blog is a website on which and individual or group of users record opinions, information, etc. on a regular basis. Tufts has implemented one of the most popular open source blogging tools available.  The Tufts instance of WordPress is available under the Spark suite of tools.  It only takes minutes to get a blog […]

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Red Hat Linux Site License

Tufts has a site license for Red Hat Enterprise Linux which allows the software to be installed on any university-owned system for non-personal staff/faculty use.  UIT hosts a Red Hat Network Satellite Server that provides local mirroring of packages and installation media.  This server supports both the current version (version 6) and previous version (version […]

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Identity Finder FAQ

What is Identity Finder? Identity Finder is a software suite that can help locate sensitive information such as credit card or social security numbers that is stored on computer hard drives or on networked storage. Why do I need to use Identity Finder to scan my computer? On March 1, 2010 Massachusetts regulations went into […]

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SAS Site License Agreement

Tufts has signed a site license agreement with SAS for the use of their statistical analysis software. This software is available for teaching and research.  Administrative use is not permitted. The license includes the following: Unlimited desktop installs for Windows 32-bit and Windows 64-bit Unlimited Windows server installs,  32-bit and 64 bit There is no […]

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Tufts VMWare Purchasing Agreement

At the end of February 2012, Tufts entered into a 3-year purchasing agreement with VMWare.  This agreement makes it possible for the University to acquire VMWare software at significant savings. For purchases of VMWare software products covered under the agreement, there will be a 51% discount off the commercial list price. Annual support costs will, […]

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Identity Finder User Guide for Mac

Running Identity Finder on Mac OS X The OIT Identity Finder package that has been installed on your computer comes pre-configured with all of the proper settings to scan your computer. The following walk through provides an overview of the steps involved when scanning your computer and managing the scan results. Please read through the […]

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Identity Finder User Guide for Windows

Running Identity Finder on Windows The OIT Identity Finder package that has been installed on your computer comes pre-configured with all of the proper settings to scan your computer.  This is a step-by-step guide to the process of scanning your computer and managing the scan results. Please read through the guide before scanning your computer, […]

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NERCOMP Annual Conference 2012

The NERCOMP (Northeast Regional Computing) Annual Conference is taking place this week in Providence, Rhode Island. Members from all IT areas at Tufts are attending. The NERCOMP Annual Conference delivers content that shapes the future of IT, addressing the overall thematic question: “Does Technology Enhance or Limit Human Interactions?” Thinking about the personal side of […]

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How do I securely destroy digital media that contains sensitive information?

Tufts University has an agreement with Cintas, a Document Management company that offers mobile media shredding services. If you have sensitive information that you would like to destroy on digital media such as floppy disks, zip disk, CDs, DVDs, or Hard Disks, please contact the Office of Information Technology. Cintas offers secure shredding onsite shredding […]

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