Frequently Asked Questions
Maintenance Windows for Tufts Services
Tufts University IT has two defined “Maintenance Windows”. A Maintenance Window is a period of time when services may not be available due to maintenance. Not all maintenance windows are used, but users should not expect services to be accessible during the scheduled maintenance windows. Sunday 6:00 am to 10:00 am Friday (Morning) 12:00 am [...]
How to map network drive?
Posted by Petar Ivanov in Desktop Computing & Printing, Frequently Asked Questions, Personal and Departmental Storage (P&Q) on June 13, 2012
Different computers (Mac, PCs) may have difficulties connecting to network share when the full path is not provided. This is a common occurrence when computers are outside of Tufts network and are not joined to the Tufts domain. Providing only the short version of the path, e.g \\rstore1\PATH_TO_SHARE$ , may not be sufficient to map [...]
How can I check my e-mail quota?
Posted by Kevin Murphy in Accounts & Identity, Accounts & Passwords, Communication & Collaboration, Email, Frequently Asked Questions, Service Catalog, Services on May 26, 2012
If you are receiving notices that your mailbox may be almost full, there is a chance that they may be fraudulent. It is best to check with OIT to determine if the notices are legitimate. One item to remember is that you will not receive a legitimate quota message from Tufts with a link [...]
How can I donate or recycle my computer?
Posted by Kevin Murphy in Desktop Computing & Printing, Desktop Support, Frequently Asked Questions, Service Catalog on May 26, 2012
Tufts University has a computer donation program available for computers that are no more than 4 years old. If your computer is no more than 4 years old and you wish to donate it to a non-profit organization in the area, please contact OIT, who will initiate the donation process. If your computer is older [...]
How do I find my computer name?
Posted by Petar Ivanov in Desktop Computing & Printing, Desktop Support, Frequently Asked Questions, Service Catalog on May 26, 2012
Windows Windows XP: Right Click on ‘My Computer’ and select ‘Properties’. Select the ‘Computer Name’ tab and the name is listed in the ‘Computer Name’ field. Windows 7: Right Click on ‘My Computer’ and select ‘Properties’. The name is stated in the ‘Computer Name’ field. Mac Choose Apple menu > System Preferences and click Sharing. [...]