Frequently Asked Questions

Who provides my IT support?

IT Support is distributed across different schools and campuses, and it is often difficult to locate the appropriate IT department to assist you. University IT has created a list of Departments along with the contact information for each support group. The resource is called the Frontline Support Providers Lookup (FSP Lookup) and can be located […]

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My desk phone isn’t working, who can help me?

Tufts Voice Services can help.  Contact them at teldesk@tufts.edu or by calling (617)627-4357 (7-4357 on campus)

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What is the Tufts high-performance computing research cluster (or Cluster Computing)?

The Research Cluster or Cluster Computing is the result of connecting many local computers (called “nodes”) together via a high-speed connection to provide a single shared resource.  This shared resource allows certain software applications to break tasks down into smaller components and distribute them among the computers.  As a result, there is a significant decrease […]

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Energy Saving Guidelines for PCs

UIT has published some Energy Saving Guidelines for Personal Computers. The UIT Support Center is publishing these guidelines to assist the Tuft community in configuring their computing equipment to reduce energy consumption and thereby produce cost savings and conservation of resources. The Energy Saving Guidelines for Personal Computers is available as a PDF file.

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I’m getting a message about Autodiscover

While using Microsoft Outlook, I’m receiving a pop up message that says. “Allow this website to configure first.last@tufts.edu server settings? https://autodiscover.tufts.edu/autodiscover/autodiscover.xml Your account was redirected to this website for settings. You should only allow settings from sources you know and trust. checkbox – Don’t ask me about this website again. Allow or Cancel Mail clients […]

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Why can’t I join any new computers to the network?

Each individual at Tufts is allowed to have 10 computers or mobile devices registered at one time. Registrations expire yearly, but in the case of some users, they may have registered computers that were not theirs. Currently the IT department can give you a list of computers that you have registered, and you may select […]

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What is a Proofpoint Digest and why do they get e-mailed to me?

If you are receiving an e-mail daily from ” proofpoint-digest@tufts.edu “, this is because you have opted in to the University provided spam blocking service (Proofpoint).  Each day you will receive a digest listing all the mail that has been blocked and within the e-mail you have the option to “view” the mail, “release” the […]

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Endnote X5 Volume Purchase

To:                   Tufts University Faculty and Staff From:               Debbie Nanni, UIT Subject:            EndNote X5 Software Volume Purchase Date:                February, 2012 EndNote is desktop software used by many faculty and staff to search online bibliographic databases, organize references, and create bibliographies.  Recently, the EndNote publisher released EndNote X5 for Windows and Mac. Since a number of University […]

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New Survey Tool Now Available

We are pleased to announce that Tufts has purchased a university-wide license for Qualtrics, an easy to use, full-featured, web-based tool for creating and conducting online surveys.  Tufts’ customized version of Qualtrics is now available to all current faculty, clinical affiliates,* staff and students via a dedicated website.  To access Qualtrics, navigate to https://tufts.qualtrics.com and login with […]

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How can I view my Tufts E-mail, Calendar, and Contacts on my iPhone?

The procedure for connecting your Apple iPhone or iPad to the Tufts Exchange Mail and Calendaring server is relatively simple and error proof.  To walk through the configuration, please visit the following page: https://wikis.uit.tufts.edu/confluence/display/infoexchange/md-setup

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Which smartphone should I get?

If you are a fan of a phone that works reliably and is simple to use, you should consider the Apple iPhone 4 or iPhone 4S.  The iPhone 4S is the latest version of the iPhone and includes speed improvements as well as voice control via a feature called Siri.  Apple iPhones are currently available […]

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Can I use a Tufts license of Microsoft software at home?

Yes.  Microsoft offers Work at Home (WAH) solutions. All of the products covered under the Campus Agreement may be used on one home machine or laptop, but may only be used for work-related activities.  Upon separating from the university, faculty and staff who have installed Campus Agreement software on a personally-owned computer are obligated to […]

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How do I purchase Microsoft software for personal use at home?

Tufts University, as part of their campus wide agreements with Microsoft®, has instituted an employee purchase program for certain Microsoft® products.  This agreement allows each university employee to purchase one copy of each Microsoft® product covered under the agreement.  Prices are at a significant discount. Eligibility Any individual whose primary affiliation at Tufts is “Faculty” […]

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Portable Videoconferencing Available!

Tufts University has recently received four new Portable Videoconferencing units. These units are the size of a small suitcase and will allow you to set up a videoconference easily in any location that has access to the Tufts wired network. Currently there are two units on the Medford Campus and one unit each on the […]

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New Host Registration Interface Coming Soon

New Interface to go live on February 18th, 2012 What is “Host Registration” you ask? Once a year, all devices (computers, laptops, tablets, smartphones) need to be registered on the Tufts network before they can access the internet.  When you first connect to the Tufts network (either with a network cable or wirelessly) and open […]

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TechConnect Launches!

From:    The Office of Information Technology Subject:        TechConnect Service Desk – Launching Wednesday, December 7th We are excited to announce that as of Wednesday, December 7th we will be using a new system called the TechConnect Service Desk.  It is designed to facilitate easy interaction by providing the ability to request technical support, report an […]

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What is LANDesk?

LANDesk Management Suite is a tool with which assists Tufts IT departments in remotely managing computers. Among other features, the product, which is installed as a program on each computer at Tufts, allows for: Remote Control by a technician to the customer’s computer (access can be approved only by the customer) Software Management: Provides the […]

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How do I give access to shared calendars to other employees?

The owner of the shared room or group calendar can provide the employee with access to the calendar. If you need to identify the owner of a calendar, please contact OIT at 617-636-0331 or oit@tufts.edu. Once you have identified the owner of the calendar, have the owner complete the following steps from within Microsoft Outlook: […]

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