OIT Knowledgebase
Services
FAQ for Research Storage
Posted by Petar Ivanov in Services on May 2, 2013
Q: How can I map research storage? A: To map the storage you can follow the directions here: How to Map a Network Drive Q: Can I access research storage shares when off-campus? A: Yes, you can access the storage from outside of Tufts network through then VPN. Here are the directions how: How Do [...]
Installing or Updating Powerfaids
Posted by George Moore in Services on April 30, 2013
Previously, anyone who needed to have Powerfaids updated to the latest version had to call OIT and have someone install it on their computer. With the new process outlined below, people can update Powerfaids themselves and it only takes a few minutes. If for whatever reason you have trouble with the below instructions, run into [...]
Backup Policies for Research Data Storage (R: drive)
Posted by Petar Ivanov in Backup & Recovery, Desktop Computing & Printing, Personal and Departmental Storage (P&Q), Service Catalog, Services on April 29, 2013
Research Data Storage (R: drive) is backed up according to the following schedule: Once a month a full backup is taken and kept for a year. Full backups will pick up all files and filesystems at a “point in time” on a storage regardless of any other changes. A differential backup is taken once during [...]
Upgrading computers to Windows 7
Posted by George Moore in Services on April 8, 2013
Many of the computers that are supported by OIT have an older version of Microsoft Windows on them called Windows XP. Beginning April 2014, Microsoft will no longer provide security updates to Windows XP, which may leave computers vulnerable to viruses and other malicious attacks. What does this mean for you? If you have a [...]
Tufts CTSI Profiles
Posted by Kathleen Beauparlant in Communication & Collaboration, Service Catalog, Services, Wiki, Blogs & Website on March 22, 2013
Scientists and researchers throughout the Tufts community have a new way to connect online. On February 14, 2013, Tufts Clinical and Translational Science Institute (Tufts CTSI) and Tufts University launched Profiles, a free, web-based research networking tool designed to promote collaboration. Available at https://profiles.med.tufts.edu, Tufts CTSI Profiles is a publicly accessible library of web-based electronic [...]
Remove Tufts Email from an iOS Device
Posted by Kathleen Beauparlant in Calendar, Communication & Collaboration, Email, Service Catalog, Services on February 19, 2013
Remove Tufts Email from an iOS Device Depending on how the Tufts email account was added to the iOS device, different steps may be needed to remove it. If you cannot remember if the account was added manually or by installing a mobile configuration profile, try both options. Account Added Manually Open the Settings app [...]
Registering an iOS device on the Tufts Network
Posted by Petar Ivanov in Calendar, Communication & Collaboration, Email, Service Catalog, Services, Wireless Internet Access on February 19, 2013
Registering an iOS device on the Tufts network Once you have your iOS device started and completed the initialization process, you can continue with the network registration. This step is required in order to connect your iOS device to the Tufts wireless network, tuftswireless. 1. Turn on Wi-Fi on your iOS device. 2. Connect to [...]
Requesting a New Exchange Shared Email Account
Posted by Kathleen Beauparlant in Communication & Collaboration, Email, Frequently Asked Questions, Service Catalog, Services on February 7, 2013
A new Exchange shared email account may be requested directly via the Self Service portal or by navigating to http://it.tufts.edu and selecting “TechConnect” from the Help menu. In the Self Service portal, select the option for ” New Exchange Shared Email Account” and fill in the required information including: desired email address, display name, email [...]
Requesting a New Exchange Shared Calendar
Posted by Kathleen Beauparlant in Calendar, Communication & Collaboration, Service Catalog, Services on February 7, 2013
A new Exchange shared calendar may be requested directly via the Self Service portal or by navigating to http://it.tufts.edu and selecting “TechConnect” from the Help menu. In the Self Service portal, select the option for “New Exchange Shared Calendar” and fill in the required information including the desired calendar name, user names and level of [...]
How to Install a Printer
Posted by George Moore in Desktop Computing & Printing, Printing, Service Catalog, Services on October 3, 2012
Follow these steps to install any of the available printers on a Windows machine: Click on “OIT Printers” from the start menu of your computer. If you cannot find this shortcut, please contact OIT. Double-click on the printer name that you wish to install. You can also right-click on the printer and select “open”. There [...]
Device Contract
Posted by Kathleen Beauparlant in Computer Purchasing, Desktop Computing & Printing, Desktop Support, Services on August 15, 2012
A completed Device Contract must be on file before a new computer or network printer can be deployed by OIT. The contract must be signed by an Authorized Requester for Tufts Resources and be completed in its entirety in order to be valid. Completed contracts may be faxed to OIT at (617) 636-2970 or emailed to [...]
Request for Software – Nutrition
Posted by Kathleen Beauparlant in Installation & Configuration, Services, Software on August 15, 2012
The Request for Software – Nutrition form is required for distribution of software licenses owned by the Friedman School of Nutrition, such as SPSS. This form must be signed by one of the authorized requesters from the Friedman School of Nutrition. For a list of authorized requesters, please see the Authorized Requesters for Tufts Resources [...]
IBM SPSS AMOS
Posted by Kathleen Beauparlant in Installation & Configuration, Purchasing & Licensing, Services, Software on August 8, 2012
IBM SPSS Amos is a statistical software program that allows the user to create a non-graphical method to specify models. While this program is part of the SPSS family of products, it is not included under the volume licensing agreement with IBM for SPSS. Any individual who wishes to purchase AMOS must do so directly [...]
Software Policies
Posted by Paul Morrison in Computer Purchasing, Desktop Computing & Printing, Desktop Support, Installation & Configuration, Services, Software on June 22, 2012
Software Policies – Installation and Licensing The Office of Information Technology will only install fully licensed software that is compatible with our supported operating systems. For this reason, when a request is received to install software, we need verification that it was purchased and is licensed. In keeping with this, we ask for a Proof [...]
OIT – Who we Support
Posted by Paul Morrison in Desktop Computing & Printing, Desktop Support, Frequently Asked Questions, Installation & Configuration, Library Services, Purchasing & Licensing, Services, Software on June 22, 2012
Who we support: The Office of Information Technology (OIT) supports faculty and staff at Tufts University School of Medicine, its affiliates, The Sackler School of Biomedical Sciences and the Friedman School of Nutrition. OIT also supports Graduate students in the Sackler and Nutrition Schools working with Tufts-owned equipment (typically in Laboratories and Core facilities). OIT [...]