Service Catalog

McAfee Drive Encryption Upgrade for off campus users

Below are the directions on how to upgrade the McAfee drive encryption from home or off campus: 1. Connect your computer to Tufts via VPN (Cisco AnyConnect client installed on the computer) 2. Open the start menu and click Portal Manager from within the Landesk Management folder. 3. Along the left-hand side of Portal Manager, […]

, , , , , , ,

No Comments

Encryption Waiver

The Friedman School of Nutrition requires that all new Windows laptops be encrypted to help protect sensitive data.  If a user requests a new laptop to be deployed without encryption, the Encryption Waiver  must be completed and returned to OIT prior to the computer being built and deployed.

, , ,

No Comments

Importing citations in Word 2010 from Endnote X7

Importing one citation: Go to EndNote Select the reference you want imported Right click and select “Copy Formatted” Go to Word 2010 Click where you would like to insert the citation (Where the superscript goes in the main text) In the EndNote X7 tab click on “Insert Citation” In the drop down click on “Insert […]

, , , ,

No Comments

Adobe Photoshop CC gives an error message before crashing

Problem: Photoshop CC gives the following error before crashing: “Photoshop has encountered a problem with the display driver, and has temporarily disabled enhancements which use graphics hardware.” Solution: This error is due to Photoshop CC not supporting your graphics card.  In order to solve this problem you will need to prevent Photoshop from using the […]

, , , , , , , , ,

No Comments

Examsoft SofTest

The Examsoft solution allows professors or administrators to create exams online.  The students download an application to their computers (SofTest), which allows them to download exams ahead of time and unlocks them at the appropriate exam time. When the software is launched, it locks down all internet access from the device.  The system is designed […]

, , ,

No Comments

Mozy Pro setup

Mozy Pro installations are handled by the OIT technicians. To request an installation, please email oit@tufts.edu or call 617 636 0331 Once the installation is completed, you will need to activate the software and setup backup folders. For Windows Go to Start->Program Files->MozyPro and click  MozyPro settings Once MozyPro opens, click on “Use Product Key” […]

No Comments

Access to HHSL Library Resources Only

Tufts Medical Center employees may gain access to the print and e-resources available through the Hirsh Health Sciences Library without being a clinical faculty member or affiliate. To get started and for registration instructions, please see the HHSL information Access and Registration site.  Contact the Library Service Desk at 617-636-6706 or  hhslcirc@tufts.edu for questions about […]

, , ,

No Comments

Installing Adobe Creative Cloud Software

Previously, anyone who needed to have Adobe Software installed had to contact OIT and have someone install it on their computer. With the new process outlined below, people can install Adobe software on their own, when they need it.  Depending on the product chosen – please see http://sites.tufts.edu/tusmtss/2013/07/26/adobe-software/  – the installation time will vary. Please […]

, , , , ,

No Comments

iSIS

Tufts’ Integrated Student Information System (iSIS) has been designed to support the needs of Tufts’ students, faculty, and schools. Beginning in the 2013-14 academic year, iSIS will be the system of record for student financials, as well as student academic and biographical information. In addition, technical interfaces integrate iSIS with admissions systems at all Tufts […]

No Comments

Recommended Printers

OIT recommends the following printers… Monochrome (Black/White) Printers: HP P3015N – Single-side Printing https://www.cdwg.com/shop/products/HP-LaserJet-Enterprise-P3015n-Printer-B-W-laser/2098624.aspx HP P3015DN – Duplex Printing  http://www.cdwg.com/shop/products/HP-LaserJet-Enterprise-P3015dn/1824107.aspx Color Printer: Brother HL-4150N  http://www.cdwg.com/shop/products/Brother-HL-4150CDN-Color-LaserPrice-reflects-savings-of-50-ends-10-31/2215008.aspx Have questions or need additional information?  Contact OIT at (617) 636-0331 or oit@tufts.edu to discuss your specific printing needs.

,

No Comments

Tufts Secure Wireless

Tufts Secure Wireless (tufts-secure) will provide secure and encrypted wireless network connectivity using Tufts Simplified-Sign-on authentication. Tufts Secure Wireless is easily identified by its wireless network name, tufts-secure, and may be selected from the available network pull-down menu on your computing device.  This service does not require advance device registration, but users connecting to tufts-secure […]

, ,

No Comments

ANSYS

ANSYS is engineering simulation software used to model and manipulate values to analyze and, potentially, predict real world behaviors. The range of values can include any of the following: structural, thermal, fluid dynamics, explicit dynamics, electromagnetics and multiphysics. Users can simulate structural mechanics, explicit dynamics, fluid dynamics and thermal capability, as well as high-frequency, signal integrity, […]

, , , ,

No Comments

Printing On-Campus with your Personal Computer

Select your operating system for specific instructions to connect your personal Windows 7 computer to an on-campus printer. Windows 7 Windows 8 Mac OS X If you are unable to connect to the printer or have any questions, the Hirsh Health Science Library (HHSL-ITS) will be more than happy to assist you. They can be […]

, , , , , ,

No Comments

Adding On-Campus Printers to a Windows 7 Computer

Follow these instructions to add an on-campus printer to your personal Windows 7 computer: 1. Navigate to your Start Menu –> select “Devices and Printers” 2. On the top, select “Add a printer” and choose to “Add a local printer”. 3. Select “Create a new port:” –> then choose “Standard TCP/IP Port” from the drop […]

, , , ,

No Comments

Adding On-Campus Printers to a Mac

Follow these instructions to add an on-campus printer to a Mac computer: 1. Navigate to the Apple menu (top left) –> select System Preferences. 2. Select Print & Scan –> Make sure the lock is unlocked (bottom left). 3. Click the + button.  An “Add Printer” menu pops up –> Select the IP tab. 4. […]

, , , ,

No Comments

NVIVO

NVivo is a software package used by researchers, particularly those in the social sciences, to perform analyses of unstructured data, including open-ended survey responses, literature reviews, audio recordings, pictures and web pages. For details on eligibility and licensing requirements, please see NVIVO (Desktop License). To request installation, please contact OIT at (617) 636-0331 or submit […]

, , , , ,

No Comments

Accessing MATLAB’s Cluster GUI from a Mac

Looking for the Windows instructions?  Go to Accessing MATLAB’s cluster GUI from a Windows Computer instead. Prerequisites Before you start, you will need: A cluster account. If you don’t have one, request one here. XQuartz. If you don’t have XQuartz, you can download it here. Procedure Start a terminal window by going to Finder-> Applications-> […]

, , , , , , ,

No Comments

Accessing MATLAB’s Cluster GUI from a Windows Computer

Looking for the Mac instructions?  Go to Accessing MATLAB’s Cluster GUI from a Mac instead. Prerequisites Before you start, you will need: A cluster account. If you don’t have one, request one here. Cygwin with X11. If you don’t have Cygwin, you can download it here. X11 is on of the install options. Procedure Launch XWin Server (You can […]

, , , , , , , ,

No Comments

Mac Printing Instructions

To add a networked printer to a Mac machine, please follow these steps: 1. Open System Preferences > Printers 2. Click the + (plus) icon below the Printers pane on the left to open the Add Printer application. 3. Click on the round, blue IP icon 4. Under IP addresses, enter “PRINTERNAME.med.tufts.edu” or “PRINTERNAME.nutrition.tufts.edu” & […]

, , , ,

No Comments