Communication & Collaboration

Tufts CTSI Profiles

Scientists and researchers throughout the Tufts community have a new way to connect online.  On February 14, 2013, Tufts Clinical and Translational Science Institute (Tufts CTSI) and Tufts University launched Profiles, a free, web-based research networking tool designed to promote collaboration. Available at https://profiles.med.tufts.edu, Tufts CTSI Profiles is a publicly accessible library of web-based electronic [...]

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Reset Voice Mail PIN #

Use these steps to reset a PIN number to access voice mail To retrieve/reset your PIN, log into the Exchange mailbox associated with the voice mail Outlook Web Access at https://exchange.tufts.edu Once logged in, click on the “Options” dropdown menu From the dropdown menu, select “See all options” Select the “Phone” option on the left [...]

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Remotely Wipe an ActiveSync Device

An ActiveSync device is any mobile device that is set up to access Tufts email and calendars via Exchange.  Essentially any device that automatically accesses Tufts email or calendar via an application (not through a web browser) is considered an ActiveSync device. If your ActiveSync device is lost or stolen, you can remotely delete or [...]

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Remove Tufts Email from an iOS Device

Remove Tufts Email from an iOS Device Depending on how the Tufts email account was added to the iOS device, different steps may be needed to remove it.  If you cannot remember if the account was added manually or by installing a mobile configuration profile, try both options. Account Added Manually Open the Settings app [...]

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Setup Tufts Email and Calendar on an iOS Device

Setup Tufts Email Account on an iOS Device There are two options for setting up Tufts Email and Calendar on an iOS device: 1. Installing a mobile configuration profile, which will perform some of the work for you.  Get started by opening Safari on your iOS device and navigating to http://go.tufts.edu/tuftsexchangeprofile. 2. Manually adding and [...]

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Registering an iOS device on the Tufts Network

Registering an iOS device on the Tufts network Once you have your iOS device started and completed the initialization process, you can continue with the network registration.  This step is required in order to connect your iOS device to the Tufts wireless network, tuftswireless. 1. Turn on Wi-Fi on your iOS device. 2. Connect to [...]

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Requesting a New Exchange Shared Email Account

A new Exchange shared email account may be requested directly via the Self Service portal or by navigating to http://it.tufts.edu and selecting “TechConnect” from the Help menu. In the Self Service portal, select the option for ” New Exchange Shared Email Account” and fill in the required information including:  desired email address, display name, email [...]

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Requesting a New Exchange Shared Calendar

A new Exchange shared calendar may be requested directly via the Self Service portal or by navigating to http://it.tufts.edu and selecting “TechConnect” from the Help menu. In the Self Service portal, select the option for “New Exchange Shared Calendar” and fill in the required information including the desired calendar name, user names and level of [...]

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Blackberry (BES) Retirement

Due to the diminished number of Blackberry devices on campus, the Blackberry Enterprise Service will be retired. As part of this process, UIT will stop adding users to the service after June 30th, 2012. As of June 30, 2013 the service will be completely retired. To prepare for this, we recommend that you switch to [...]

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Using a Blackberry at Tufts

Blackberries at Tufts are reducing in numbers due to the popularity of other smartphones such as the Apple iPhone and the Google Android phones.  Because of this, Tufts is no longer offering the Blackberry Enterprise Server, which allowed users to access their Tufts Calendar and Contacts through their Blackberry.  Access to Tufts E-mail will continue [...]

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Maintenance Windows for Tufts Services

Tufts University IT has two defined “Maintenance Windows”.  A Maintenance Window is a period of time when services may not be available due to maintenance.  Not all maintenance windows are used, but users should not expect services to be accessible during the scheduled maintenance windows. Sunday 6:00 am to 10:00 am Friday (Morning)  12:00 am [...]

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How can I check my e-mail quota?

If you are receiving notices that your mailbox may be almost full, there is a chance that they may be fraudulent. It is best to check with OIT to determine if the notices are legitimate.   One item to remember is that you will not receive a legitimate quota message from Tufts with a link [...]

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Your Mailbox is almost Full!

I received a message regarding my mailbox being almost full. How do I know if it is real or not? Tufts does send out notices when your mailbox nears capacity, but you may also receive fake messages regarding your mailbox as well. What is important to note is that Tufts will never send you a [...]

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Can I use Skype?

Yes, Skype is allowed by OIT on Tufts managed computers.  Skype is a peer to peer technology and when installed incorrectly, it may impact computer performance or hinder the Tufts network. Please contact OIT if you would like to have it installed, or if you have questions about how best to configure it in the [...]

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Can I sync my Tufts calendar with Google?

We often get asked to assist users in synchronizing their Tufts calendar with a personal calendar hosted on Google, Apple, or another external service.  Unfortunately, while this would be useful, the synchronization between Tufts and Google or Apple (iCloud) has proven to be problematic.  When two calendars are synced, it causes duplicate and triplicate items [...]

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What is the size limit for an e-mail attachment?

The Tufts Exchange system has a 50 megabyte attachment limit.  To transfer files larger than 50 megabytes, please consider using an alternate method such as a network share for on-campus collaborators, or a file sharing services such as dropbox.com or box.com for off-campus collaborators as long as the information doesn’t include sensitive information.

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What smartphones do OIT employees have?

We often get asked about the smartphones that we use ourselves. Below is a list of phones currently in use within OIT. Apple iPhone 4 Samsung Galaxy SII Samsung Galaxy Nexus Motorola Droid  

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Desktop videoconferencing upgrade

Cisco systems, which provides desktop videoconferencing services to Tufts University has upgraded their Movi client and changed the name. The new product is now named Cisco Jabber. The new Cisco Jabber client promises collaboration across multiple devices, including Windows, Apple, and Android. Alongside the currently available desktop clients for Windows and Apple, there are apps [...]

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How can I set up a blog?

A blog is a website on which and individual or group of users record opinions, information, etc. on a regular basis. Tufts has implemented one of the most popular open source blogging tools available.  The Tufts instance of WordPress is available under the Spark suite of tools.  It only takes minutes to get a blog [...]

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Tufts Tools

A suite of web based tools that UIT provides to assist you in changing your password, recovering a forgotten password, recovering a forgotten username, or forwarding your Tufts Email. http://tuftstools.tufts.edu

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