Communication & Collaboration

Adobe Connect Pro

Adobe Connect Pro is a tool that Tufts provides that allows for web videoconferencing. A web videoconference uses a combination of video and audio telephony technologies to allow two or more users (or locations) to connect, meet, and collaborate via the Internet. Conference attendees can interact with each other and share information the way they would [...]

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My desk phone isn’t working, who can help me?

Tufts Voice Services can help.  Contact them at teldesk@tufts.edu or by calling (617)627-4357 (7-4357 on campus)

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Tufts Emergency Alert System

The Tufts Emergency Alert System consists of technology and procedures to enable the university to quickly send information to the community during significant emergencies. Our crisis communications systems are powerful tools, but we cannot rely on technology alone to meet a crisis situation. In the event of an emergency, we will all still have the responsibility [...]

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I’m getting a message about Autodiscover

While using Microsoft Outlook, I’m receiving a pop up message that says. “Allow this website to configure first.last@tufts.edu server settings? https://autodiscover.tufts.edu/autodiscover/autodiscover.xml Your account was redirected to this website for settings. You should only allow settings from sources you know and trust. checkbox – Don’t ask me about this website again. Allow or Cancel Mail clients [...]

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What is a Proofpoint Digest and why do they get e-mailed to me?

If you are receiving an e-mail daily from ” proofpoint-digest@tufts.edu “, this is because you have opted in to the University provided spam blocking service (Proofpoint).  Each day you will receive a digest listing all the mail that has been blocked and within the e-mail you have the option to “view” the mail, “release” the [...]

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Trunk Learning Management System

Trunk is a new online environment designed to facilitate teaching, learning, and assessment at Tufts. Trunk enables the sharing of knowledge and new models of collaboration within and across disciplines, at Tufts and beyond. Trunk is powered by Sakai, an open source collaboration and learning environment that has been developed by the educational community. Sakai [...]

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Tufts Ready|Continuity

The goal of Tufts Ready|continuity is to increase the university’s ability to continue operating in the face of adverse events, while focusing on our mission of teaching, research and patient care. Continuity plans created using the online planning tool will help departments to: Prepare for events with the potential to disrupt their department’s operations. Carry [...]

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Qualtrics

Tufts’ customized version of Qualtrics is now available to all current faculty, clinical affiliates,* staff and students via a dedicated website.  To access Qualtrics, navigate to https://tufts.qualtrics.com and login with your Tufts Username and Tufts Password. All user support and training is handled directly by Qualtrics with many online courses to help users get started. More information [...]

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How can I view my Tufts E-mail, Calendar, and Contacts on my iPhone?

The procedure for connecting your Apple iPhone or iPad to the Tufts Exchange Mail and Calendaring server is relatively simple and error proof.  To walk through the configuration, please visit the following page: https://wikis.uit.tufts.edu/confluence/display/infoexchange/md-setup

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Which smartphone should I get?

If you are a fan of a phone that works reliably and is simple to use, you should consider the Apple iPhone 4 or iPhone 4S.  The iPhone 4S is the latest version of the iPhone and includes speed improvements as well as voice control via a feature called Siri.  Apple iPhones are currently available [...]

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Portable Videoconferencing Available!

Tufts University has recently received four new Portable Videoconferencing units. These units are the size of a small suitcase and will allow you to set up a videoconference easily in any location that has access to the Tufts wired network. Currently there are two units on the Medford Campus and one unit each on the [...]

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Unified Messaging

Unified Messaging combines voicemail and email messages into one mailbox.  Messages can be accessed using your telephone through Outlook Voice Access or from your Exchange email.  Whether you’re on the road or in the office, you will have access to your telephone messages in one step. Unified Messaging Highlights: You may listen to both voicemail and [...]

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Caller ID on Tufts phone lines

As of August 12th, 2011, Tufts has changed the way that Caller ID is handled by the Tufts phone system. External calls now send the specific 10-digit telephone number. For example if your extension in Medford is x71234, external caller ID will appear as 617-627-1234. Boston calls will appear as 617-636-xxxx and Grafton calls will [...]

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How do I give access to shared calendars to other employees?

The owner of the shared room or group calendar can provide the employee with access to the calendar. If you need to identify the owner of a calendar, please contact OIT at 617-636-0331 or oit@tufts.edu. Once you have identified the owner of the calendar, have the owner complete the following steps from within Microsoft Outlook: [...]

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How can I get an email address for a group, study, or event created?

In order to submit a request for a group email address, a request needs to be submitted via the TechConnect Service Desk. 1. Log into the TechConnect Service Desk at http://it.tufts.edu 2. Click on “Submit a Request” 3. Choose the option for a New Exchange Share Email Account 4. Enter the requested information such as [...]

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Infoboard

Infoboard is a website that tracks all University IT systems and their downtime, whether scheduled or unscheduled. http://infoboard.tufts.edu

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I’ve recently changed my legal name. Can I update my email address?

If you are a Tufts University employee who has had a legal name change, contact Tufts Human Resources to update your legal name in their records.  Once these records are updated, please contact OIT to update your email address. Your old address will continue to forward mail for a period of 90 days. We do [...]

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Dropbox.com

Dropbox is a Web-based file hosting service that uses cloud computing to enable users to store and share files and folders with others across the Internet. Dropbox offers a free service with a limited quota and a paid service with expanded levels of quota. Clients are available for Windows, mac OSX, Linux, as well as [...]

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How can I share data with collaborators outside of Tufts?

The University has no current method for sharing data with external groups. For this, we’ve seen some groups utilize  dropbox.com as a solution.  Dropbox.com is a respected company and their product is reputable. We don’t recommend installing their client on your computer, but instead, access files through the website.  Dropbox allows users to share specific [...]

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