Desktop Support

Device Contract

Posted by Kathleen Beauparlant in Computer Purchasing, Desktop Computing & Printing, Desktop Support, Services on August 15, 2012

A completed Device Contract must be on file before a new computer or network printer can be deployed by OIT.  The contract must be signed by an Authorized Requester for Tufts Resources and be completed in its entirety in order to be valid. Completed contracts may be faxed to OIT at (617) 636-2970 or emailed to [...]

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Authorized Requesters for Tufts Resources

Posted by Kathleen Beauparlant in Accounts & Identity, Accounts & Passwords, Computer Purchasing, Desktop Computing & Printing, Desktop Support, Installation & Configuration, Passwords, Privileges & Permissions, Service Catalog, Services, Software on August 8, 2012

For changes or corrections to this list, please contact OIT at oit@tufts.edu Department Authorized Requesters:         Tufts(LAN) Account, ID Card, Email, Calendar, Shared Folders, Account Pickup Name(s) – Full Authority Name(s) – Restricted Authority Admissions, Office of Thomas Slavin, John Matias Alliance for the Prudent Use of Antibiotics Kathleen Young Anatomy Barbara Cohen, James Schwob Biochemistry [...]

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I can’t find my Peoplesoft link on my Start Menu

Posted by Kevin Murphy in Desktop Support, Frequently Asked Questions, Service Catalog on June 28, 2012

The Start Menu in Windows should contain a sub-menu named “Tufts Services”, which will include a link to Peoplesoft Financials. Every so often the menu fails to load. Most often restarting the computer will resolve the issue, but if you wish to get to the Peopleosft Financials website directly, you may use the following link [...]

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Software Policies

Posted by Paul Morrison in Computer Purchasing, Desktop Computing & Printing, Desktop Support, Installation & Configuration, Services, Software on June 22, 2012

Software Policies – Installation and Licensing The Office of Information Technology will only install fully licensed software that is compatible with our supported operating systems. For this reason, when a request is received to install software, we need verification that it was purchased and is licensed.  In keeping with this, we ask for a Proof [...]

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OIT – Who we Support

Posted by Paul Morrison in Desktop Computing & Printing, Desktop Support, Frequently Asked Questions, Installation & Configuration, Library Services, Purchasing & Licensing, Services, Software on June 22, 2012

Who we support: The Office of Information Technology (OIT) supports faculty and staff at Tufts University School of Medicine, its affiliates, The Sackler School of Biomedical Sciences and the Friedman School of Nutrition. OIT also supports Graduate students in the Sackler and Nutrition Schools working with Tufts-owned equipment (typically in Laboratories and Core facilities). OIT [...]

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