Desktop Support

Mozy Pro setup

Mozy Pro installations are handled by the OIT technicians. To request an installation, please email oit@tufts.edu or call 617 636 0331 Once the installation is completed, you will need to activate the software and setup backup folders. For Windows Go to Start->Program Files->MozyPro and click  MozyPro settings Once MozyPro opens, click on “Use Product Key” [...]

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Upgrading computers to Windows 7

Many of the computers that are supported by OIT have an older version of Microsoft Windows on them called Windows XP. Beginning April 2014, Microsoft will no longer provide security updates to Windows XP, which may leave computers vulnerable to viruses and other malicious attacks. What does this mean for you? If you have a [...]

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Device Contract

A completed Device Contract must be on file before a new computer or network printer can be deployed by OIT.  The contract must be signed by an Authorized Requester for Tufts Resources and be completed in its entirety in order to be valid. Completed contracts may be faxed to OIT at (617) 636-2970 or emailed to [...]

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Authorized Requesters for Tufts Resources

For changes or corrections to this list, please contact OIT at oit@tufts.edu Department Authorized Requesters:         Tufts(LAN) Account, ID Card, Email, Calendar, Shared Folders, Account Pickup Name(s) – Full Authority Name(s) – Restricted Authority Admissions, Office of Thomas Slavin, John Matias Alliance for the Prudent Use of Antibiotics Kathleen Young Anatomy Barbara Cohen, James Schwob Biochemistry [...]

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I can’t find my Peoplesoft link on my Start Menu

The Start Menu in Windows should contain a sub-menu named “Tufts Services”, which will include a link to Peoplesoft Financials. Every so often the menu fails to load. Most often restarting the computer will resolve the issue, but if you wish to get to the Peopleosft Financials website directly, you may use the following link [...]

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Software Policies

Software Policies – Installation and Licensing The Office of Information Technology will only install fully licensed software that is compatible with our supported operating systems. For this reason, when a request is received to install software, we need verification that it was purchased and is licensed.  In keeping with this, we ask for a Proof [...]

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OIT – Who we Support

Who we support: The Office of Information Technology (OIT) supports faculty and staff at Tufts University School of Medicine, its affiliates, The Sackler School of Biomedical Sciences and the Friedman School of Nutrition. OIT also supports Graduate students in the Sackler and Nutrition Schools working with Tufts-owned equipment (typically in Laboratories and Core facilities). OIT [...]

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How can I donate or recycle my computer?

Tufts University has a computer donation program available for computers that are no more than 4 years old.  If your computer is no more than 4 years old and you wish to donate it to a non-profit organization in the area, please contact OIT, who will initiate the donation process. If your computer is older [...]

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How do I find my computer name?

Windows Windows XP: Right Click on ‘My Computer’ and select ‘Properties’. Select the ‘Computer Name’ tab and the name is listed in the ‘Computer Name’ field. Windows 7: Right Click on ‘My Computer’ and select ‘Properties’. The name is stated in the ‘Computer Name’ field. Mac Choose Apple menu > System Preferences and click Sharing.  [...]

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Is a warranty required for my computer?

OIT highly recommends at least a 3 year warranty on your computer. If your computer is purchased through OIT, it will have either a  3 or 4 year warranty.  If your computer is a laptop, the warranty will also include coverage for accidental damage. The standard Dell Warranty is a Next Business Day On-site warranty, [...]

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Can I get assistance with my personally owned computer?

For Faculty, Staff, and Students at the Medical school, you can receive assistance with your personal computer by bringing it to the HHSL-ITS Service Desk on the 5th floor of the Hirsh Health Sciences Library in the Sackler Building at 145 Harrison Avenue. For more information, please visit their Computer Help Page.

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Will OIT move my computers for me?

To move computers on campus, please contact Tufts Facilities.  It is good practice to let OIT know when the move is happening and what computers or printers are moving so that any re-configuration that needs to happen will be handled in a timely manner. Once the move has happened and the computers are in their [...]

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Loaner Laptops for use during seminars or events

The Tufts Educational Media Center has laptops available for loan.  For more information, they may be contacted at emc@tufts.edu or 617.636.0931  

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How do I access Peoplesoft Financial Reports from off-campus?

This is a common question we receive from Department Managers or department accountants who need access to Peoplesoft Financials from 0ff-campus.   To access Peoplesoft Financials from off-campus, you will first need to connect to Tufts using the Tufts VPN. Once connected with the vpn, open up Internet Explorer from a Windows computer and navigate [...]

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Macintosh malware infections

A recent piece of malware given the name “FlashBack” has infected more than 600,000 Apple OS X computers.  A patch is now available that will remove the vulnerability and malware automatically.  If you do believe that you have been infected, please contact OIT for assistance. A side-effect of being infected is the chance that your [...]

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Is my computer kept up to date?

The Office of Information Technology uses a few different tools to help keep your computer up to date. For Windows users, we have a Windows Update Server that silently installs all security updates for most Microsoft products to your computer once a month. These updates include critical security updates for Windows, Office (Word, Powerpoint, Excel, [...]

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Computer Donation Program

UIT in collaboration with Community Relations is collecting 4-5 year old computers for donations to schools in Boston.  UIT will assist with the collection of the machines, the secure removal of all information, and readying the computers for donation. For more information, please contact OIT at OIT@tufts.edu or 617-636-0331.  

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Critical hole in Windows (3/13/2012)

Critical hole in Windows Remote Desktop   Microsoft has patched a critical hole in all supported versions of Windows that allows attackers to take control of computers using malicious code.  The vulnerability in the Remote Desktop Protocol may be exploited by a worm-like attack that spreads with no user interaction required. The patch was made [...]

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Who provides my IT support?

IT Support is distributed across different schools and campuses, and it is often difficult to locate the appropriate IT department to assist you. University IT has created a list of Departments along with the contact information for each support group. The resource is called the Frontline Support Providers Lookup (FSP Lookup) and can be located [...]

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Should my account be an Administrator on my computer?

OIT provides security updates, software installs and general maintenance duties for your computer, but there are some times that you may need to do this yourself either after hours, or during an emergency.  To see if you are eligible for administrative access to your computer, please contact OIT. When an account with administrator privileges is [...]

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