Desktop Computing & Printing

OIT – Who we Support

Who we support: The Office of Information Technology (OIT) supports faculty and staff at Tufts University School of Medicine, its affiliates, The Sackler School of Biomedical Sciences and the Friedman School of Nutrition. OIT also supports Graduate students in the Sackler and Nutrition Schools working with Tufts-owned equipment (typically in Laboratories and Core facilities). OIT […]

, ,

No Comments

Maintenance Windows for Tufts Services

Tufts University IT has two defined “Maintenance Windows”.  A Maintenance Window is a period of time when services may not be available due to maintenance.  Not all maintenance windows are used, but users should not expect services to be accessible during the scheduled maintenance windows. Sunday 6:00 am to 10:00 am Friday (Morning)  12:00 am […]

No Comments

How do I order an Apple quote from Tufts Marketplace?

Log in to Tufts Marketplace with your Tufts Username and Password.  Once you reach the Apple site, follow the directions below to access the quotes. 1. Click on the link for “Templates”, which can be found on the middle of the page 2. In the Template Number field, enter the “Template Number” or select the […]

, , ,

No Comments

How to map network drive?

Different computers (Mac, PCs) may have difficulties connecting to network share when the full path is not provided.  This is a common occurrence when computers are outside of Tufts network and are not joined to the Tufts domain.  Providing only the short version of the path, e.g \\rstore1\PATH_TO_SHARE$ , may not be sufficient to map […]

, ,

No Comments

How can I donate or recycle my computer?

Tufts University has a computer donation program available for computers that are no more than 4 years old.  If your computer is no more than 4 years old and you wish to donate it to a non-profit organization in the area, please contact OIT, who will initiate the donation process. If your computer is older […]

, , , , , , , , , , , , ,

No Comments

How do I find my computer name?

Windows Windows XP: Right Click on ‘My Computer’ and select ‘Properties’. Select the ‘Computer Name’ tab and the name is listed in the ‘Computer Name’ field. Windows 7: Right Click on ‘My Computer’ and select ‘Properties’. The name is stated in the ‘Computer Name’ field. Mac Choose Apple menu > System Preferences and click Sharing.  […]

No Comments

Is a warranty required for my computer?

OIT highly recommends at least a 3 year warranty on your computer. If your computer is purchased through OIT, it will have either a  3 or 4 year warranty.  If your computer is a laptop, the warranty will also include coverage for accidental damage. The standard Dell Warranty is a Next Business Day On-site warranty, […]

, , , , , , ,

No Comments

Can I get assistance with my personally owned computer?

For Faculty, Staff, and Students at the Medical school, you can receive assistance with your personal computer by bringing it to the HHSL-ITS Service Desk on the 5th floor of the Hirsh Health Sciences Library in the Sackler Building at 145 Harrison Avenue. For more information, please visit their Computer Help Page.

, , , , , ,

No Comments

Will OIT move my computers for me?

To move computers on campus, please contact Tufts Facilities.  It is good practice to let OIT know when the move is happening and what computers or printers are moving so that any re-configuration that needs to happen will be handled in a timely manner. Once the move has happened and the computers are in their […]

, , , , , , , ,

No Comments

What is the path to the Friedman School Network Share?

I am using the vpn from home and I need to access the Friedman School of Nutrition Network share. The network path to the share is \\titan\tusm_nutri$ For more information regarding using the vpn to map network drives, please see our page on “Network shares“  

, , , , , , , , , ,

No Comments

Loaner Laptops for use during seminars or events

The Tufts Educational Media Center has laptops available for loan.  For more information, they may be contacted at emc@tufts.edu or 617.636.0931  

, , , ,

No Comments

How do I access Peoplesoft Financial Reports from off-campus?

This is a common question we receive from Department Managers or department accountants who need access to Peoplesoft Financials from 0ff-campus.   To access Peoplesoft Financials from off-campus, you will first need to connect to Tufts using the Tufts VPN. Once connected with the vpn, open up Internet Explorer from a Windows computer and navigate […]

, , , , , ,

No Comments

Poster Printing

Tufts University has a professional print shop available on campus through the Tufts Medical Center.  Located on the first floor of 75 Kneeland St., the print shop provides a variety of printing needs, including poster printing. The copy center will accept the following file types:  Powerpoint, PDF, InDesign, Illustrator and Quark. If there are any […]

, ,

No Comments

Macintosh malware infections

A recent piece of malware given the name “FlashBack” has infected more than 600,000 Apple OS X computers.  A patch is now available that will remove the vulnerability and malware automatically.  If you do believe that you have been infected, please contact OIT for assistance. A side-effect of being infected is the chance that your […]

, , , , ,

No Comments

Is my computer kept up to date?

The Office of Information Technology uses a few different tools to help keep your computer up to date. For Windows users, we have a Windows Update Server that silently installs all security updates for most Microsoft products to your computer once a month. These updates include critical security updates for Windows, Office (Word, Powerpoint, Excel, […]

, , , , , , , , , , , , , ,

No Comments

Computer Donation Program

UIT in collaboration with Community Relations is collecting 4-5 year old computers for donations to schools in Boston.  UIT will assist with the collection of the machines, the secure removal of all information, and readying the computers for donation. For more information, please contact OIT at OIT@tufts.edu or 617-636-0331.  

, , , , ,

No Comments

Critical hole in Windows (3/13/2012)

Critical hole in Windows Remote Desktop   Microsoft has patched a critical hole in all supported versions of Windows that allows attackers to take control of computers using malicious code.  The vulnerability in the Remote Desktop Protocol may be exploited by a worm-like attack that spreads with no user interaction required. The patch was made […]

, , , , , , , , , , ,

No Comments

Who provides my IT support?

IT Support is distributed across different schools and campuses, and it is often difficult to locate the appropriate IT department to assist you. University IT has created a list of Departments along with the contact information for each support group. The resource is called the Frontline Support Providers Lookup (FSP Lookup) and can be located […]

, , , , , , , ,

No Comments

Common software available on the Tufts high-performance computing research cluster

Some commonly uses software titles available on the research cluster are: Matlab: high-level technical computing language and interactive environment for algorithm development, data visualization, data analysis, and numerical computation STATA: full data-management system with complete statistical and graphical capabilities Bowtie: ultrafast, memory-efficient short read aligner. It aligns short DNA sequences (reads) to the human genome […]

, , , , , , , , , ,

No Comments